Software developer Jobs in Sarnia, ON

About the Position:

This is a full-time Support Staff position reporting to the Associate Director, IT Operations & Infrastructure Security working 35 hours per week at an hourly rate of $32.10. Please note that this role is in-person / on-site and remote work is not available.

The primary function of the Service Desk Technician is to provide first level technical support to the College community. The Service Desk provides technical support regarding accounts, software, hardware, server and network status and general computer issues and enters all issues into the Department’s ticketing system. The incumbent manages the incoming ticket queue and resolves, assigns based on issue; flags any trending or high priority outages or security related items with supervisor or delegate.

The incumbent is responsible for the creation, maintenance, and troubleshooting of user accounts on all College Systems. This includes conducting regular security audits at regular scheduled times. The incumbent promotes computer literacy by helping clients understand and resolve College related software and hardware problems. The incumbent assists with the creation and maintenance of internal and customer facing documentation.

The incumbent contacts external companies to arrange for purchase, return, replacement, or refund on defective product. The incumbent supports the use of multi-media equipment (laptops, projectors, cameras, mobile devices and other equipment) for events taking place at the College. The Service Desk also participates in the setup and deployment of information technology equipment, such as laptops, and peripherals.

Specific Accountabilities:

•Front-line technical contact (first point of contact) for all College IT-related equipment/technology (network, hardware, applications, software, user accounts, AV equipment, mobile devices). Support can be provided via the telephone, e-mail, remote session or in person. Assess incoming problems and either solves them, refers them to the appropriate person, and/or enters a departmental work request;
•Redirects requests as appropriate to other departmental staff, and communicating information on service disruptions and service upgrades;
•Installs and configures software images, and specialty software on computers and mobile devices;
•Troubleshoots hardware and software problems by analyzing incident symptoms to determine nature of problem and resolving errors;
•Configures and deploys new computers, monitors, hardware peripherals, multimedia hardware, printers, and mobile devices;
•Coordinates booking of portable multi-media and computer equipment. May also assist in equipment setup and troubleshooting;
•Participates in development and/or publication of departmental documentation;
•Handles Purchasing and Return Material Authorizations (RMAs) with suppliers;
•Investigates user-reported issues pertaining to computer accounts;
•Other duties as assigned

Qualifications:

•Two-year Computer Technician, Technologist or related post-secondary computer studies program, or equivalent.
•Minimum of one year experience in a computer/hardware technical support;
•Knowledge of IT hardware, networks, and the Internet. Requires a basic understanding of working with applications including familiarity with Microsoft Windows, Microsoft Office, iOS, Android;
•Customer service focused with a desire to assist faculty, staff and students resolve their technical problems;
•A collaborative team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day;
•You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals.
•Possess a high degree of initiative and can demonstrate the ability to think analytically;
•Proven ability to prioritize tasks, work independently as well as in a team oriented approach to accomplish goals;
•Strong problem solving and organizational skills and proven ability to handle multiple assignments and meet deadlines;
•Excellent interpersonal skills in order to communicate with customers who have varying levels of computer knowledge.