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The Technical Support Analyst / IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful candidate should also have excellent documentation and communication skills.
Responsibilities
Experience with installing, configuring, and troubleshooting Microsoft Operating Systems
Experience with using Microsoft Office 365 Suite
Experience with Remote Control Software such as Teams, TeamViewer or QuickAssist
Experience with troubleshooting printers, scanner and various other peripherals
Experience with troubleshooting and supporting mobile devices iPhone, iPad, and Androids
Knowledge of networking concepts including TCP / IP, routing, switching, VLANs, subnetting, super subnetting and other networking concepts is an asset
Knowledge of networking hardware including Cisco and HP Switches, SonicWALL routers, Palo Alto Gateways, switches and VPN appliances is an asset
General Knowledge of back-up software
Knowledge of cloud platforms including as Azure
Assemble, image and configure client workstations, laptops and servers.
Perform onsite (multiple locations) and remote tech support troubleshooting of hardware, software and networking issues for various clients.
Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
Monitor central ticketing system to ensure timely resolution of issues.
Apply industry “Best Practices” to all client sites.
Follow check lists to ensure a consistent result for routine and common tasks.
Access software updates, drivers, knowledge bases and FAQ resources on the Internet / intranet to aid in problem resolution.
Other duties as assigned by management.
Qualifications
4-5 years of experience as a Technical Support Analyst / IT Adminstrator
Ability to multi-task in a team environment is essential
Ability to work under pressure with tight deadlines
Ability to conduct research into a wide range of computing tech support issues
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to absorb and retain information in a fast paced environment
Must possess exceptional customer service orientation
Must possess and demonstrate excellent verbal and written communication skills
Must possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
Proven technical, analytical and problem-solving tech support skills
Highly self-motivated and directed with a passion for technology and I.T.
Post-secondary education in Computer Science / Information Technology
Must have a valid Ontario Driver’s License and full access to a reliable vehicle
This is a permanent position located in Woodbridge, ON an annual salary of $60,000.00 per annum plus bonus and benefits.