Role Responsibilities
The Service Agent is responsible for providing electoral event support services in Elections Alberta’s provincial service centre in Edmonton. This includes document and record reviews, validation, numbering, sorting, and filing, making outbound telephone calls and sending emails to electors to verify information, taking inbound elector inquiry calls, and completing data verification and entry.
This role is essential in supporting key electoral event processes, and requires excellent communication and customer service skills, ability to follow processes in a timely and accurate manner, attention to detail, and teamwork.
There may be several job opportunities available and may start as soon as possible. This posting will remain open until such time as all required positions have been filled.
There are three shifts available as follows:
- 8:15 am to 4:00 pm weekdays
- 3:30 pm to 8:15 pm weekdays
- 8:15 am to 4:00 pm weekends
Preferred shifts and work schedules are not guaranteed. There may be periods with no or minimal work.
This is an in-person role at Elections Alberta’s facilities in Northwest Edmonton.
Qualifications
- High school diploma or directly related experience considered on the basis of one year of experience for one year of education.
- Call centre, service centre, customer service, data entry, administrative, elections, and/or mapping experience would be considered an asset.
- Excellent speaking, listening, and reading communication skills to make and answer phone calls professionally, serve callers, receive and provide information, and interact with colleagues. If English is not your first language, you must provide documentation demonstrating CLB 8 in reading, speaking, and listening.
- Strong computer skills, ability to learn new applications, and use Windows and MS Office applications.
- Ability to follow direction and detailed processes and complete assigned work in a timely and efficient manner with a high degree of accuracy and attention to detail.
- Maintain confidentiality and appropriate controls working with personal information.
- Ability to work independently and in a team environment, following directions and accepting constructive coaching and feedback.
- Must be prepared and able to act as a non-partisan representative of Elections Alberta.
- Ability to speak languages other than English would be considered an asset.
- Ability to lift up to 15 lbs
- This position is in-person at Elections Alberta’s facilities in Northwest Edmonton. Candidates must be able to commute to the office for their shifts.
- Preference will be given to applicants who are available to work full-time.
How to Apply
Please note, your application must include the following:
- A cover letter is required. Applications without a cover letter will not be considered. In your cover letter, please briefly summarize your relevant experience and expertise, pertinent strengths and skills, and your reasons for interest in the position.
- If English is not your first language, please submit documentation demonstrating a minimum CLBB 8 level in reading, speaking, and listening.
Please combine your cover letter and resume into one file. Save and submit the file using the following naming convention:
- “First Name Last Name, 85469”
Applications without required documentation will not be considered.
Notes
This position is exempt from the Alberta Union of Provincial Employees (AUPE). Final Candidates will be required to undergo a Police Information Check.