Relationship manager Jobs in Brant, ON

Position Vacancy

Job Title : Manager HMECU Connect

Job Status : Regular Full-Time One (1) New Vacancy

Primary Location : Brantford Branch

Introduction

Are you energized by the idea of building something newcombining digital service in-branch experience and proactive sales leadership Do you excel at driving growth inspiring teams and strengthening community relationships If so the role of Manager HMECU Connect at Healthcare and Municipal Employees Credit Union (HMECU) offers a unique chance to lead our newest hybrid service channel.

Company

HMECU has been serving our healthcare municipal fire and police community for over 90 years! We value dedication and a commitment to excellent service. Our team members are the heart of our Credit Union and we are looking for individuals that share in our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.

Our Purpose

We care for the financial needs and wellbeing of our members so you can focus on what matters most.

Job Purpose & Summary

The Manager HMECU Connect is responsible for leading the operations sales and service delivery of HMECUs new hybrid branch and sales contact centre. This role blends entrepreneurial leadership with operational excellencetreating HMECU Connect as a business within the business. The Manager drives growth through proactive community engagement local business development and strategic relationship-building while ensuring seamless member-first service across digital phone and in-person channels under the cash-lite operating model.

As the face of HMECU Connect the Manager is empowered to identify opportunities build partnerships and lead a team that exemplifies innovation advice-driven service and operational discipline. This position plays a pivotal role in advancing HMECUs strategic priorities by integrating virtual and physical service delivery expanding member reach and fostering a culture of accountability ownership and excellence.

Skill Requirements

Required Experience :

• Minimum 5 years of progressive experience in financial services including at least 2 years in a leadership or supervisory role.
• Demonstrated business development and community relationship management experience preferred.
• Strong knowledge of retail banking operations lending and investment products.
• Proven ability to lead high-performing teams and coach to results.
• Exceptional communication relationship management and problem-solvingskills.
• Proficiencywith digital banking systems analytics tools and CRM / lead management platforms (or willingness to learn).
• Demonstrated ability toanalyzedata and translate insights into action plans.
• Post-secondary education in Business Finance or a related discipline preferred.

What youd be doing :

Leadership & Member Experience

Sales Business Development & Community Engagement

Operational Oversight

Data Analytics & Reporting

Cross-Functional Collaboration & Governance

Other Duties and Responsibilities as may be assigned

Please note : Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with you require a specific accommodation because of a disability or a medical need please contactHRso that arrangements can be made.

HMECU uses AI-assisted tools to support our recruitment process such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.

Job Type : Full - time

Primary Location : Brantford Branch

Hours of Work : 35 hours per week

Benefits : YES. At HMECU we offer a very comprehensive Benefits Package. 100% Employer Paid Benefits for STD LTD Life Insurance Extended Health Dental Coverage and Employee Family Assistance Program.

Pension : 7% Employer Contribution to our Defined Contribution Pension Plan

Compensation : Band 6 - $73300 - $109900

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 73300 - 109900