Quality manager Jobs in Burnaby, BC

Whyyoulllove Softchoice :

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.

The impact you will have :

The Program Manager Operational Quality & Improvement is a strategic leader responsible for designing and executing a comprehensive strategy to improve the accuracy consistency and turnaround of operational outputs across quoting and other key business processes. This role partners closely with cross-functional leaders and key business stakeholders to define performance targets monitor outcomes and drive action planning. The ideal candidate brings a strong mix of analytical rigor stakeholder influence and operational insight to elevate the quality and consistency of outputs across the organization. R eporting to the Director Customer Success & Operations Improvement this role is pivotal in driving cross functional collaboration establishing performance metrics and fostering a culture of continuous improvement. By implementing a robust quality framework this role will directly improve the reliability and accuracy of key cross functional business outputs and help build scalable processes and governance models that support long-term operational excellence.

What you will do :

• Develop and lead the end-to-end operational quality strategy by partnering with senior leaders across departments to establish quality and turnaround KPIs and ensure accountability for results
• Own the reporting of program outcomes risks and improvement plans to executive stakeholders enabling informed decision-making.
• Define and track quality & turnaround KPIs across quoting and other processes
• Analyze performance trends and feedback to identify systemic issues and lead targeted improvement initiatives.
• Facilitate cross-functional collaboration to identify and inform improvement projects
• Report on program performance risks and improvement outcomes
• Collaborate with the Customer Experience Office to ensure alignment with customer needs and feedback.

What you bring to the table :

Pay Range :

The typical pay range for this role is $81260 - $95600.

Note : the pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors including prior experience and geographic location.

In addition to the base salary this role is eligible for additional elements of compensation including (cell allowances annual bonus or commissions etc.) as well as a comprehensive benefits plan.

Not sure if you qualify Think about applying anyway :

We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here :

Inclusion & Equal opportunity employment :

We arean equal opportunity employer committed to diversity inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help :

We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position please reach out directly to .We are committed to working with you to best meet your needs.

Our commitment to your experience :

We arecommitted to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID : 6927

EoE / Vet / Disability

#LI-NP1

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 81260 - 95600