Program officer Jobs in North Vancouver, BC

Requisition ID : 44110

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

The Manager, Incident Response plays a pivotal role in safeguarding the City's technology infrastructure by leading the development, testing and management of comprehensive incident recovery processes. This strategic position ensures the resilience of Technology Services (TS) through disaster recovery planning, rigorous failover capability testing, as well as managing the interdepartmental Change Advisory Board that reviews all planned modifications to TS production environments. Additionally, in the event of data centre, network, or application failures this position is relied upon to manage and coordinate TS response.

Specific Duties / Responsibilities

Business Continuity Planning

This position is responsible for developing and maintaining the TS department’s Business Continuity Plan (BCP). This work entails :

• Ensures currency, relevance, and actionability of TS BCP
• Ensures TS BCP addresses response activities for multiple scenarios of varying scale and duration, e.g. major systems or data centre failures, network cuts, earthquakes, floods, fire, pandemic, major public disturbances, extreme weather, staffing and facilities impacts
• Coordinates regular review by managers and staff for TS BCP procedures applicable to them, updating as necessary
• Liaises with Risk Management and ensures TS’ business continuity planning aligns with and complements other department’s BCP processes
• Incorporates post-incident reviews and lessons learned into TS BCP
• Establishes distinct but complementary relationship of TS’s BCP with TS’s Cybersecurity Incident Response Plan (CSIRP)
• In coordination with Applications Services, Database Solutions, Digital Services and Enterprise Architecture, establishes definition of critical applications and services; ensures BCP processes prioritize their recovery
• Schedules and manages periodic tabletop exercises to ensure TS has organizational familiarity with BCP procedures (readiness)

Change Advisory Board (CAB)

Managing TS’s existing cross functional CAB group, which includes representation from across TS and reviews all proposed changes to production system prior to their implementation.

Failover Tests and Exercises

The Manager Incident Response develops and manages failover testing processes and exercises to ensure TS resiliency in the event of failures.

Incident Response Management

In the event of technology related failures and incidents, this position will be required to coordinate and manage the work of multiple teams within TS and communicate timely and relevant updates with the TS Directors, Chief Technology Officer (CTO), and City Leadership Team (CLT), as well as the City’s Civic Engagement and Communications department (CEC).

All TS staff

Other Duties and Responsibilities

The above four sections define the primary responsibilities of this position, but the duties and responsibilities also include :

Minimum Qualification Requirements

Education and Experience :

Knowledge, Skills and Abilities :

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit / Department : IT, Digital Strategy & 311 (1070)

Affiliation : Exempt

Employment Type : Regular Full Time

Position Start Date : August, 2025

Salary Information : Pay Grade RNG-091 : $114,465 to $143,092 per annum

Application Close : August 6, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve . Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply.Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion .

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

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