Job Description

The Corporation of the City of Thunder Bay

has a rewarding opportunity for a

Personal Support Worker!

Work Location : Thunder Bay

Thunder Bay is the largest community on Lake Superior. With a census metropolitan area population of 123,258 (Census 2021), it is the most populous municipality in Northwestern Ontario. Deeply rooted with European and Indigenous cultures, Thunder Bay is the sixth most culturally diverse community of its size in North America. The Community values a high quality of life and promotes a clean, green, beautiful and healthy community that provides economic opportunity, respects diversity and provides affordable and safe neighborhoods that are accessible to all.

Thunder Bay is a vibrant community and is the region's commercial, administrative, and medical hub. From trees to transportation to the new frontier for research, health and life sciences, the community stands for hard work and innovation. The City by the Bay is home to 38 elementary schools, three middle schools, eight secondary schools, two private schools, an adult education facility, a post-secondary college and a university institution that provides a medical school and a law school.

As a four-season outdoor paradise Thunder Bay is the sunniest city in eastern Canada with an average of 2121 hours of bright sunshine each year. It is also one of the most dynamic "Cultural Capitals of Canada". Residents and visitors of Thunder Bay enjoy the har­mony of a city rich in wide-open green spaces, parks and wilderness - and a major centre for visual and performing arts, and culture.

If you truly enjoy the advantages of work life balance that a smaller city provides in a large organizational setting, then come join us!

If you already live here, we can’t wait for you to join our team!

The Opportunity

As a Personal Support Worker, participates as a member of a multidisciplinary care team in the provision of care for the residents.

This role reports to the Clinical Manager with the following accountabilities :

• Provides basic nursing care based on each resident’s developed care plan and within the framework of an established nursing program.
• Encourages and supports resident participation in activities of daily living.
• Provides input into the development and maintenance of resident care plans and participates in resident care conferences.
• Reports changes in residents’ physical and mental condition to the Registered Nurse and documents as per policy.
• Participates in maintaining a safe environment for residents and staff, demonstrating an appropriate response to emergencies and safety procedures.

Ideal Candidate

For a detailed job description click

Personal Support Worker Return of Service (PSW ROS) ($10,000 Incentive Program)

The City is an approved employer for this temporary recruitment initiative that offers new eligible personal support workers (PSWs) a $10,000 incentive in return for a twelve-month commitment to work in a long-term home or for a home and community care employer in Ontario. To learn more please visit :

Rural, Remote and Northern Relocation Support ($10,000 Incentive Program)

The City is an approved employer for this temporary recruitment initiative that that offers new eligible personal support workers with an additional $10,000 to support relocation costs for those recent PSW graduates committing to work in a long-term care home or with a home and community care employer in a rural, remote, or northern area for 12 months. To learn more please visit :

Personal Support Workers Permanent Compensation Enhancement Program

The successful candidate will be entitled to an additional $3.00 hourly as legislated through the Personal Support Workers Permanent Compensation Enhancement Program by the Provincial Government.

Why Pioneer Ridge?

Comprised of 200+ staff, who are highly skilled and trained, Pioneer Ridge provides 150 Long Term Care beds and is a place for residents to live well. Residents are treated equally in a setting of compassion and care, through quality nursing care, life enrichment programs, balanced nutrition, and social and spiritual opportunities.

Since 2018, Pioneer Ridge is a recognized Best Practice Spotlight Organization with the Registered Nurses’ Association of Ontario; and has also been accredited by the Canadian Council on Health Services, which is a testament to the quality of care and services that are provided to residents.

Why Work for the City of Thunder Bay (CTB)?

When you work for the City of Thunder Bay, you are part of our team, and here you can :