Operations team leader Jobs in Toronto, ON

Job Description

Position: Project Manager/Leader – Intermediate

Client: Central Agencies Cluster

Ministry: Ministry of Treasury Board Secretariat, Ontario Public Service (OPS)

Location: Toronto / Oshawa, Ontario

Office Locations: 222 Jarvis St., Toronto OR 33 King St. W., Oshawa

Work Arrangement: 100% Onsite – 5 Days/Week

Start Date: November 9, 2026

End Date: March 31, 2027

Extension: Up to 126 days; 1 extension term

Openings: 1

Security Requirement: CRJMC

Submission Limit: 1 candidate

Closing Date: October 13, 2026 at 3:00 PM

Position Overview

The Ontario Public Service is seeking an Intermediate Project Manager/Leader to provide project management and leadership for large-scale, complex, high-profile and high-risk OPS I&IT initiatives.

The successful candidate will be responsible for managing project scope, schedules, budgets, resources, risks, issues, vendors and deliverables while ensuring projects meet business requirements, timelines, financial targets and applicable OPS/Ministry standards.

The candidate must be comfortable working across Business, I&IT, Finance, Procurement, Privacy/Security and Legal stakeholders and presenting project status, risks, issues and recommendations to senior executives.

Critical Requirement

The successful candidate must have experience managing Oracle Service Cloud Platform or a similar service/customer-management technology platform.

Experience leading project teams and external service providers/vendors through the full project lifecycle is also mandatory.

Key Responsibilities

Project Management & Delivery

• Manage large-scale, complex and high-profile OPS I&IT projects through the full project lifecycle.
  
• Develop and manage detailed project schedules, scope, milestones, deliverables and integrated plans.
  
• Provide leadership and direction to project teams, OPS resources, external service providers and vendors.
  
• Plan, coordinate and assign work based on established priorities.
  
• Monitor project progress, anticipate issues and risks, troubleshoot problems and implement corrective actions.
  
• Ensure project deliverables are completed on time, within scope and within budget.
  
• Promote I&IT project management best practices and adherence to established methodologies and frameworks.
  
• Coordinate project processes and develop, document and communicate project guidelines and procedures.
  
• Identify potential conflicts between project and functional areas and develop appropriate responses.
  
• Support the development, preparation and approval of Terms of Reference and Project Charter documentation.
  
• Support planning and preparation of required OPS project planning submissions, including MB20s and/or RBP products, where applicable.
  
• Monitor and forecast project costs and provide reporting and recommendations to ensure financial targets are achieved.
  

Budget & Financial Management

• Develop and manage complex project budgets involving multiple funding channels and cross-Ministry dependencies.
  
• Maintain strong fiscal control and accountability.
  
• Prepare estimates, forecasts and reconciliations/confirmation of actual expenditures.
  
• Monitor project financial performance and identify potential budget variances.
  
• Provide financial information and recommendations to project leadership and senior stakeholders.
  

Stakeholder Engagement & Governance

• Coordinate effectively across:
  
• Business stakeholders
  
• I&IT
  
• Finance
  
• Procurement
  
• Privacy/Security
  
• Legal
  
• Establish and participate in steering committees and stakeholder forums.
  
• Prepare and deliver project, program and/or portfolio reporting to senior executives and multiple stakeholder groups.
  
• Clearly communicate project status, risks, issues, dependencies and recommended mitigation strategies.
  
• Manage client relationships and expectations throughout the project lifecycle.
  
• Escalate significant risks and issues appropriately and provide actionable recommendations to decision makers.
  
• Demonstrate familiarity with UPM, Enterprise Architecture and OPS gating processes.
  

IT Solutions & Technology Delivery

• Manage, control and coordinate project-related systems, processes and procedures.
  
• Oversee technology infrastructure change, transition and implementation activities.
  
• Coordinate technology-related project dependencies and implementation activities.
  
• Make recommendations regarding the acquisition of:
  
• Software
  
• Hardware
  
• Technology resources
  
• Ensure technology project deliverables align with applicable government and Ministry standards.
  

Team & Resource Management

• Source, select and onboard project team members across multiple disciplines.
  
• Clearly define roles, responsibilities, tasks, deliverables and performance expectations.
  
• Lead both OPS unionized employees and fee-for-service (FFS) consultants where applicable.
  
• Resolve resourcing issues and interpersonal conflicts.
  
• Negotiate resource changes and ensure appropriate allocation of project resources.
  
• Facilitate knowledge sharing across project teams.
  
• Maintain alignment between project objectives, team responsibilities and required deliverables.
  

Change Management

• Identify organizational resistance to change and develop appropriate strategies to address it.
  
• Build stakeholder support for project changes throughout:
  
• Concept
  
• Definition
  
• Planning
  
• Implementation
  
• Close-out
  
• Capitalize on forces supporting change and help stakeholders transition successfully to new processes and technology.
  

Requirements

Mandatory Skills & Experience

Candidates must demonstrate the following experience:

1. Oracle Service Cloud / Similar Platform Experience – MUST HAVE

• Demonstrated experience managing Oracle Service Cloud Platform or a similar service/customer-management technology platform.
  
• Experience managing projects involving implementation, enhancement, transition, integration or transformation of enterprise service/customer technology platforms is highly relevant.
  

2. Project Team & Vendor Leadership – MUST HAVE

• Proven experience providing management and leadership to project teams and external service providers/vendors through all phases of projects.
  
• Ability to plan, coordinate and assign work based on established priorities.
  
• Experience managing multidisciplinary project resources and vendor relationships.
  

3. Project Monitoring & Issue Resolution – MUST HAVE

• Proven experience managing and coordinating project monitoring activities.
  
• Ability to anticipate and troubleshoot project issues.
  
• Demonstrated ability to provide ongoing project expertise, resolve problems and improve project effectiveness.
  
• Strong risk and issue identification, escalation and mitigation capabilities.
  

4. I&IT Project Management Methodologies – MUST HAVE

• Proven experience applying I&IT project management best practices and adherence to standard project management methodologies.
  
• Hands-on experience with Agile, Kanban and/or other structured project management methodologies.
  
• Ability to establish and maintain appropriate project governance, controls, processes and documentation.
  

5. Project Planning & Delivery

• Demonstrated experience developing and managing:
  
• Project schedules
  
• Scope
  
• Deliverables
  
• Milestones
  
• Integrated project plans
  
• Proven ability to deliver projects within defined timelines, scope, quality and budget parameters.
  

6. Stakeholder Management

• Demonstrated experience coordinating across multiple functional areas, including Business, I&IT, Finance, Procurement, Privacy/Security and Legal.
  
• Strong stakeholder relationship and expectation-management skills.
  
• Excellent written, verbal and executive-level presentation skills.
  

7. Financial & Budget Management

• Experience developing and managing project budgets.
  
• Experience monitoring and forecasting project costs.
  
• Ability to provide financial reporting, estimates, forecasts and variance information.
  
• Experience working with multiple funding channels and/or cross-organizational dependencies is an asset.
  

8. Governance & Executive Reporting

• Experience establishing or participating in steering committees and governance forums.
  
• Experience preparing project/program/portfolio reporting for senior executives.
  
• Ability to communicate complex project risks, issues, dependencies and recommendations clearly.
  

Additional Required Experience

• Experience preparing or supporting Terms of Reference and Project Charter documentation.
  
• Experience coordinating project processes and developing/communicating project guidelines and procedures.
  
• Experience identifying and managing conflicts between project and functional areas.
  
• Experience directing project teams to ensure deliverables meet government/Ministry standards.
  
• Experience with organizational development, strategy development, business planning and/or Ministry funding requests.
  
• Experience with technology infrastructure change, transition and implementation.
  
• Experience recommending acquisition of software, hardware and technology resources.
  
• Experience managing client relationships and expectations.
  

Desirable Qualifications

• Knowledge and understanding of the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK).
  
• Knowledge of Information Management principles, concepts, policies and practices.
  
• Knowledge and understanding of AODA and related regulations and standards.
  
• Experience with OPS/Ministry project management standards and practices.
  
• Familiarity with UPM, Enterprise Architecture and OPS gating processes.
  
• Experience managing complex I&IT initiatives within a government or highly regulated environment.
  

Ideal Candidate Profile

The ideal candidate is an experienced Intermediate I&IT Project Manager/Leader who has successfully managed complex technology projects involving enterprise service/customer platforms, with particular value placed on Oracle Service Cloud or comparable platforms.

They should be equally strong in project delivery, team/vendor leadership, risk and issue management, financial control, stakeholder engagement and executive reporting.

The candidate must be comfortable working in a highly structured government environment, following established I&IT project management methodologies and coordinating across business and corporate functions.

This is a hands-on project leadership role and requires a candidate who can demonstrate specific, practical examples of managing technology projects, teams, vendors, schedules, budgets, risks and deliverables.

NON-NEGOTIABLE SCREENING CHECKLIST

Before submitting, recruiters should verify that the candidate can clearly demonstrate:

• Oracle Service Cloud Platform OR similar product/platform experience
  
• Project management experience within an I&IT/technology environment
  
• Leadership of project teams and external vendors/service providers
  
• Experience through all phases of the project lifecycle
  
• Project monitoring and proactive issue/risk management
  
• Troubleshooting and problem resolution
  
• Agile / Kanban / equivalent project management methodology
  
• Project schedule, scope and deliverable management
  
• Budget management, cost forecasting and financial reporting
  
• Stakeholder coordination across Business, I&IT, Finance, Procurement, Privacy/Security and Legal
  
• Steering committee / governance experience
  
• Executive-level reporting and presentations
  
• Terms of Reference / Project Charter experience
  
• Technology implementation / transition / infrastructure change experience
  
• Vendor and resource management
  
• Conflict resolution and change management
  
• Government/Ministry standards or comparable highly regulated environment experience
  
• Available for 100% onsite work, 5 days/week
  
• Able to obtain/hold CRJMC security clearance
  
• Available to start November 9, 2026
  
• Candidate understands this requisition has a maximum submission limit of 1
  

Requirements
Project Management, I&IT Project Management, Oracle Service Cloud, Customer Management Platforms, Agile, Kanban, Project Lifecycle Management, Project Planning, Project Scheduling, Scope Management, Budget Management, Cost Forecasting, Risk Management, Issue Management, Vendor Management, Resource Management, Stakeholder Management, Executive Reporting, Governance, Steering Committees, Project Charter, Terms of Reference, Technology Implementation, Technology Transition, Infrastructure Change, Change Management, Conflict Resolution, Financial Reporting, Procurement, Privacy/Security, Legal Stakeholder Coordination, UPM, Enterprise Architecture, OPS Gating, PMBOK