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Team Operations Manager

Team Operations Manager

Royal Bank of Canada>TORONTO, Canada
9 days ago
Job type
  • Full-time
Job description

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Inc. (“RBC DS”) Branch located at Avenue and Bloor is looking for a licensed Team Operations Manager to join the Ascendant Wealth Partners (AWP) team. The Team Operations manager will assist in administering all aspects of the day to day operation of the Ascendant Wealth Partners team. This is an exciting and challenging role for one of the largest advisory teams in the country. The ability to learn and grow in this role is vast.

The Team Operations Manager fulfils a leadership role within Ascendant Wealth Partners by providing management and employee relations support to the Partners and Support Staff.

This role is Management and Human Resources related with additional book of business responsibilities and requires the ability to prioritize tasks, work under pressure of daily deadlines, and keep organized while working under frequent interruption. The Team Operations Manager will work closely with the Partners and Branch Management and reports directly to the Branch Operations Manager.

What will you do?

  • Manage business and team management with input from the Partner(s)
  • Manage operations and human resources needs of the team
  • Manage all team operations with approvals by Partner(s) as needed / team operations oversight
  • Assist Partner(s) with all aspects of team HR management including performance reviews of  Associates, Trading and Admin and Operations teams
  • Training and development for support staff - You will be dealing with support staff on a daily basis. While indirectly supervising, you will also be providing leadership and coaching to all support staff,
  • Host weekly Team Operations Meeting with Admin team & Associate Advisors and Associate Portfolio Managers
  • Host Quarterly Business Development / Outstanding Opportunities meeting  – Hosted by Partner(s) and Operations Manager
  • Assist Partner(s) with managing team expenses, BDA and operational needs.
  • Assist Partner(s) with Management of key business metrics
  • Assist with opportunity tracking and reporting for team
  • Manage lower end client transitions to fee, asset consolidation or transition to home of best fit
  • Assist with marketing and branding for AWP team.
  • Client Experience Management and Service Plan coordinator for team
  • Special projects Team, Business or clients
  • Team and other business compliance
  • Assist Partner(s) with managing team calendar, email  and other scheduling priorities with clients or internal partners / contacts
  • Manage Information and Technology Strategy and implementation for team
  • Review, update and ensure consistent execution of key team processes

Must-have

  • Strong oral and written communication skills
  • Strong organizational skills with ability to multitask , attention to detail
  • Professionalism and ability to manage highly confidential information
  • Completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook Course (CPH)
  • Excellent people skills, ability to manage different personalities, mature / positive attitude

    • Nice-to-have

  • Proficiency in Excel and Outlook Mail / Calendar
  • Post-secondary education
  • Minimum 5-10 years’ experience in full-service brokerage industry
  • Management experience
  • Human Resources experience

    • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

    • Job Skills

    Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

    Additional Job Details

    Address :

    170 BLOOR ST W : TORONTO

    City : TORONTO

    Country : Canada

    Work hours / week : 37.5

    Employment Type : Full time

    Platform : WEALTH MANAGEMENT

    Job Type : Regular

    Pay Type : Salaried

    Posted Date : 2024-11-19

    Application Deadline :

    Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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