Team Leader, Service Team

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years,The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families.

Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a well-respected North Americanmarketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands.

This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leadingbrands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employeethe opportunity to contribute and thrive in their own unique way.

We want you to become part ofthe Smucker Family; to become part of our journey of growth and thriving together. Join Smuckerand experience a place where everyone can be their whole self, is respected, included and treatedequitably, has a voice and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by ourBasic and Our Commitment to Each Other.

For more information about our Company, visit.

Title

Team Leader, Service Team

Location

Working Remote Ontario (Greater Toronto Area / Markham / Mississauga)

Reports To

Field Manager

Position Summary :

• Responsible for performing equipment installations and movements, preventative maintenance, parts ordering, service repairs work on coffee / beverage dispensing equipment for a designated customer base
• Supervise Service Technician team and Service Partners (SP)

Essential Job Functions Summary :

• Responsible for supervising, managing technician and SP workload and Workflow , timely from acceptance to completion of dispatched calls on a daily basis within geographical area.
• System support & approving equipment replacement
• Performance, and report on KPI metrics.
• Maintain and control spare parts inventory, following company guidelines for reordering
• Maintain company vehicle in safe and appropriate manner. Follow rules and regulations in highway Safety Code.
• Responsible for consignment parts for internal techs and SP
• Delegate tasks and set deadline.
• Ensure that performance of service activities meets all Standard Operating Procedures and are executed in compliance with all published policies and processes.
• Perform troubleshooting (remote or onsite),training internal tech or SP, repair, programming with a computer and preventive maintenance on Coffee / beverage equipment in the field
• Perform scheduled and unscheduled service activities including service calls, Food shows events, installations, and removals.
• Required to schedule and participate in ’On Call’’ service rotation with other Service Technicians, providing after hours and weekend / long weekend service to customers.

On call’’ service rotation frequency will be determined with the number of technicians working for the region and technician is expected to carry company issued communication device and be accessible during this time.

• Travel to customer site, develop and maintain good customer relations, capable of interacting with customers and staff, offering assistance and training where needed, ensuring the company is always represented in a positive and professional manner.
• Create an inspiring team environment with cross functional teams and with an open communication base on the Smucker basic beliefs

Qualifications :

• High School diploma
• 3 years of technical experience
• Electrical and / or plumbing experience preferred, appliance repair, refrigeration
• Valid driver’s licence and clean driver record - background check will be conducted by Smucker 3rd party vendor
• Able to lift and carry up to 100 lbs
• Excellent oral and written communication & leadership skills
• Decision-making skills
• Good Microsoft Windows & computer skills
• Must be willing / able to participate in On Call rotation and Food show events as scheduled and do overtime if need it
• Self-motivated with ability to prioritize and make job related decisions
• Ability to work independently with minimal direct supervision
• Able to Travel 10% of time
• Eagerness to learn and willing to take new task and responsibilities

Smucker Foods of Canada Corp. values diversity in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We encourage all qualified candidates to apply, however only those invited for an interview will be contacted.