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Operations analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caRemote R Engineer - AI Trainer
SuperAnnotateLeduc, Alberta, CA- Promoted
AKITA Drilling Canada - Driller
AKITA DrillingNisku, AB, CanadaOperations Support Administrator
Force Inspection ServicesNisku, AB, CATechnician, Distribution Operations - Leduc
AltaGas UtilitiesLeduc, AB, CA- Promoted
Systems Analysis & Implementation Lead
JAVA Holdings Ltd.Nisku, AB, Canada- Promoted
MPD Service and Support Technician
Premium Oilfield TechnologiesLeduc, AB, Canada- Promoted
Service Writer / Service Advisor
Rockstar RecruitingLeduc, AB, Canada- Promoted
Trainees
IRISNDT Corp.Nisku, AB, Canadaliquor store manager
Mico's Liquor Store Ltd.Leduc, AB, CATechnician, Distribution Operations – Leduc
Apex Utilities Inc.City of Leduc, AB, CAHR & Operations Assistant
Homes Alive Petsth St. NW., Edmonton, AB- New!
Shop Hand
SandvikLeduc, Alberta, CanadaSenior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CAOperations Finance Business Partner
NDT Global GmbH & Co.City of Leduc, AB, CASenior Analyst
Superior PropaneAlberta, CanadaFabrication Operations Manager
Johnson ControlsNisku, Alberta, CanadaChief Power Engineer - Class II
Adecco CanadaLeduc, AlbertaInventory Specialist
NDT GlobalCity of Leduc, AB, CA- Etobicoke, ON (from $ 87,500 to $ 348,962 year)
- Brossard, QC (from $ 128,378 to $ 154,341 year)
- Terrace, BC (from $ 89,838 to $ 143,669 year)
- Kirkland, QC (from $ 92,344 to $ 143,350 year)
- Oakville, ON (from $ 68,996 to $ 135,844 year)
- Scarborough, ON (from $ 122,796 to $ 132,960 year)
- Red Deer, AB (from $ 93,094 to $ 132,866 year)
- Sarnia, ON (from $ 92,614 to $ 132,040 year)
- Montreal-Ouest, QC (from $ 75,000 to $ 131,581 year)
- Montreal, QC (from $ 75,000 to $ 131,571 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes