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The Office Manager oversees Human Resource and Office Management functions within all departments, and reports to the Executive Director. Office Manager administers health and welfare benefit plans and assists employees with their insurance and health care claims and benefit packages. This position acts on behalf of the employees to resolve any outstanding problems with insurance providers. Provides support to the Human Resource department as requested by management, which can include, data entry, file maintenance, policy and procedure writing as well as participation in the recruiting process.
Job Duties
Administer health and welfare plans including enrolments, changes, and terminations
Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions
Answer all employee questions regarding healthcare and wellness plans
Perform customer service functions by answering employee requests and questions
Recommend new policies and procedures to effect company improvements and organizational efficiencies
Check prospective employee references
Reconcile benefits statements
Conduct audits of payroll, benefits or other HR programs and recommend corrective action
Assist with processing of terminations
Assist with recruitment and interview process
Track the status of candidates and respond with follow-up letters at the end of the recruiting process
Schedule meetings and interviews as requested by the Executive Director
Make photocopies, fax documents and perform other clerical functions
File papers and documents into appropriate employee files
Assist on and prepare correspondence
Assist with the preparation of the performance review process
Prepare new employee files
Perform other duties as assigned
Requirements
Bachelor’s degree in Human Resources, finance, business management or business administration or a certified human resources specialist designation
3 to 5 years of experience
Experience in the finance, payroll, and not-for-profit society
Strong knowledge of current employment law matters with a strong commitment to diversity management
Politically and culturally sensitive
Strong presentation, written and verbal skills
Ability to identify developmental needs of employees and to provide coaching, mentoring and other help
Strong morals and ethics, along with a commitment to staff privacy
Knowledge of principles, theories, and techniques related to job classification, job analysis and job descriptions
Effective communication skills with individuals at all levels of the organization
Able to work efficiently as a part of a team as well as independently
Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Microsoft Teams, and email is required
Attention to detail in all areas of work
Able to work well under pressure and meet set deadlines
Ability to use general office equipment
Professional appearance and manners
Working Conditions
Travel may be required
Ability to attend and conduct presentations
Manual dexterity required to use desktop computer and peripherals