Talent.com

Management analyst Jobs in Waterloo, ON

Create a job alert for this search

Management analyst • waterloo on

Last updated: 3 days ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Management Development Program -HVAC

EMCO CorporationWaterloo, Ontario, Canada
Full-time

Base Salary - $52,500 + Profit Sharing.We are currently seeking new or recent graduates to join our .Management Development Program.This is a full-time, salaried position with a comprehen... Show more

Senior Account Analyst

MetaWaterloo, Ontario, CA
Full-time +1

Senior Accounting Analyst to join our finance team.This role requires advanced knowledge of SAP and.Interaction with our headquarters in Brazil to ensure.Knowledge of Brazilian accounting and tax.P... Show more

Senior Business Analyst

Company 58 - Manulife Bank of CanadaWaterloo, Ontario
Full-time

The Senior Business Analyst is a key team member who will work on business initiatives to identify, document, analyze business and technical requirements and provide solutions related to processing... Show more

Reporting Analyst

Juventus ConsultingWaterloo, Ontario
Full-time

The Individual Sales reporting and Analysis team is responsible for providing value added sales reporting and analytics to senior management, wholesalers and advisors for the Individual Insurance a... Show more

Reporting Coordinator, Wealth Management

BDOCaroline St,Waterloo,Kitchener
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Project Management Lead (Energy & Resources)

StantecWaterloo, ON
Full-time +1

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

IT Business Analyst

Company 1 - The Manufacturers Life Insurance CompanyWaterloo, Ontario
Full-time

We are seeking a highly motivated.Canada Wealth to play a meaningful role in bridging business needs with technical solutions.This role collaborates closely with our technology team and our busines... Show more

Financial Analyst, SLC Financial Reporting and Capital Management - SLC Management

Sun LifeWaterloo, Ontario
Full-time

Reporting to the Associate Director, SLC Financial Reporting and Capital Management, the Financial Analyst, SLC Financial Reporting and Capital Management, serves as a member of the SLC Finance tea... Show more

Management Trainee

Enterprise HoldingsKitchener, ON, CA
Full-time +1

Start your career with Enterprise Mobility! We’re.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can coun... Show more

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingKitchener, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

ENBJP00027859- Reporting Analyst

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

As a Senior Performance Reporting Analyst, you will lead the development, maintenance, and communication of critical GDS Investigations reporting.This role is not merely about data entry; it is abo... Show more

Sr Analyst, Financial - Expense Management

DefinityWaterloo, ONT, Canada
Full-time

Page(), pageData: pageData, onMessage: onMessage, classModifier: classModifier } } -->.PageDisplayBoxed}, class: classWithModifier ">.Dat... Show more

PLANT MANAGER

NPA WorldWideKitchener North, Ontario, Canada
Full-time +1

We are currently looking to hire an.Were looking for a dynamic operations leader to take full ownership of a high-volume materials recovery facility (MRF).This role is at the heart of environmental... Show more

 • Promoted

Credit & Collections Analyst

Teledyne Digital Imaging, Inc.ON,Waterloo,Canada
Full-time

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.CMOS and CCD image sensors and modular expandable cameras.Teledyne Digital Imaging’s products are used worldw... Show more

Document Management Administrator

ESBOne DAC, D, IE
Full-time

Are you looking for a new challenge?.A Brighter, zero carbon future awaits!.Join our dedicated team where we deliver world leading engineering solutions developing our electricity grid for a zero c... Show more

Coordinator, Resource Management

MNPWaterloo, ON, Canadá
Full-time

The Coordinator, Resource Management team, ensuring the effective deployment of consulting and professional staff across client engagements.This role helps balance demand with capacity, ensures the... Show more

Manager, Expense Management

Sun LifeWaterloo, Ontario
Full-time

Canadian Finance’s Expense Management team is a high-performing group, who are key business partners providing financial advice and support to Canada’s Business Units, Enablement Functions, Technol... Show more

Senior Business Analyst

ManulifeWaterloo, Ontario
Full-time

The Senior Business Analyst is a key team member who will work on business initiatives to identify, document, analyze business and technical requirements and provide solutions related to processing... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

"