Leasing manager Jobs in Hamilton, ON

Job Summary

Job Description

What is the opportunity?

You will play a key national middle office role in mitigating client, reputational and operational risks related to credit and fulfilment processes supporting RBC Traditional Leasing services to our vendor and commercial banking relationship clients.  You will enhance the client experience and support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalation for simple and complex leasing products e.g. quotes, payment inquiries, insurance received from internal and external customers through email.

What will you do?

• Responds to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
• Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
• Coordinating problem resolution with third parties
• Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
• Uses in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
• Analyzes operational problems; prepares written recommendations for changes and / or improvements. Applies complete knowledge, skills, and practices to perform assignments
• Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and / or product / process issues are documented and investigated, recommending solutions whenever possible
• Resolves complex and / or unique issues drawing on past experience and product knowledge, escalating to management as required
• Makes outbound calls to internal / external partners to obtain clarification
• Mitigates against revenue leakage by charging respective fees for services

What do you need to succeed?

Must have :

Nice to have :

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Business, Collaborating, Communication, Critical Thinking, Customer Service, Equipment Leasing, French Language, Interpersonal Relationship Management, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address :

5575 NORTH SERVICE RD : BURLINGTON

City : BURLINGTON

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-06-09

Application Deadline :

2025-06-30

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .