Talent.com

It support analyst Jobs in Markham, ON

Create a job alert for this search

It support analyst • markham on

Last updated: 6 hours ago

Bilingual IT Helpdesk Agent

pt HealthNorth York, ON, CA
Full-time +1

Location: Consumers Road, North York .Bilingual French/English is required .Lifemark Health Group is a market leader in customized healthcare solutions.As one of the largest and most comprehensive ...Show more

Manager — IT

Pathway CommunicationsMarkham, ON, CA
Full-time
Quick Apply

About us Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demandi...Show more

Technical Support Analyst

Computer TalkMarkham, Ontario
Full-time

ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team.The environment is dynamic, challenging, exciting, and rewarding.We attribute our success to the...Show more

Technical Support Analyst

Onico SolutionsRichmond Hill, Ontario, CA
Remote
Permanent

The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.Provide first level analysis of an incident and/or a s...Show more

Junior IT Helpdesk Technician

Spectrum Health CareMarkham, Ontario, Canada
Full-time

Answer incoming helpdesk calls, emails, and support tickets in a timely manner.Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members.Provide Le...Show more

 • New!

Energy Analyst

BGISMarkham, ON, Canada
Full-time

BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the service...Show more

Technical Support Analyst

Onico SolutionsVaughan, ON
Permanent

The Technical Support Analyst is responsible for maintaining the company’s IT desktops, laptops, and networking systems.The position will troubleshoot desktop issues, diagnose network related probl...Show more

Technical Support Analyst

Juventus ConsultingNorth York, Ontario
Full-time

We are looking for an Intermediate desktop Support Analyst to help upgrade PCs from Windows 7 to Windows 10.So essentially imaging PCs and delivering them.Windows 7 and Windows 10 in depth knowledg...Show more

Systems Analyst - IT Roadside Product

CAA Club GroupThornhill, ON, CA
Full-time

Provide Level 2 and Level 3 application and systems support for our Roadside application and its integration points.Troubleshoot and resolve incidents through the ticketing system, ensuring timely ...Show more

Senior Financial Analyst

The Mason Group Incvaughan, ontario
Full-time

Our client is a publicly traded leader in the Environmental Services space, known for its strong market presence and continued growth.They are currently seeking a Senior Financial Analyst to join t...Show more

 • Promoted

IT Network Administrator

Mobis Parts Canada CorporationMarkham, Ontario, Canada
Full-time
Quick Apply

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors.Through collaboration, ingenuity and ...Show more

Analyst

NBCRichmond Hill, Ontario
Full-time +1

Credit Risk Analytics team at National Bank, you will develop valuable risk management skills by working on credit risk modeling and risk reporting in areas like IFRS-9, stress testing, and capital...Show more

IT Support Analyst (Bilingual French and English)

HERITAGE SERVICE GROUP CANADAMarkham, ON, CAN
Full-time

Extended Health benefits, Great work environment, Opportunity for growth, RRSP, EAP.RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food s...Show more

IT-Client Support

ProcomMarkham, CA
Full-time +1

On behalf of our Automotive client, Procom is searching for an IT-Clients Support for a 5 month contract role.This position is a hybrid position at our client’s Markham, Ontario office.IT-Clients S...Show more

Senior Specialized IT Consultant

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply

We are seeking a Senior Specialized IT Consultant with 10+ years of experience to bridge the gap between business requirements and complex technical execution.This role is highly multifaceted, requ...Show more

Business Analyst

BMO Financial GroupScarborough, ON
Temporary

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, ...Show more

Business Analyst, IT (Finance)

PET VALUMarkham, Ontario, Canada
Full-time

The Business Analyst will review, analyze and evaluate business systems and user needs.The incumbent will document requirements, define scope and objectives, and will formulate systems to parallel ...Show more

IT Support Technician (L1/L2)

Adecco CanadaMarkham, Ontario, Canada
Full-time +1
Quick Apply

This role is ideal for a technically skilled professional who enjoys troubleshooting, supporting end users, and working across a variety of IT environments.If you have strong customer service skill...Show more

 • New!

Senior IT Auditor, Assurance & Advisory

Vaco by HighspringAgincourt, Ontario, Canada
Permanent

Our client is in financial services industry.They are looking for a Senior IT Auditor to join their team!.IT team works in an agile fashion.Opportunity to work across IT, data analytics, AI, and br...Show more

 • Promoted • New!
People also ask
Bilingual IT Helpdesk Agent

Bilingual IT Helpdesk Agent

pt HealthNorth York, ON, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Telecom Support Manger - Full Time

Location: Consumers Road, North York

Bilingual French/English is required

Who We Are:

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can .

Our Perks:

You will be issued a company laptop, headset and a office monitor, keyboard and mouse. After your successful probation period, you will:

  • Have access to a yearly education re-imbursement fund
  • Receive 30% discount from Shopper Drug Mart purchases
  • Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
  • Have paid vacation days as well as wellness days
  • Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
  • Access to employee assistance program

Primary Responsibilities:

  • Daily management of helpdesk tickets and level I support requests
  • Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
  • Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
  • Identify and escalate complex or unresolved issues to the appropriate level of technical support
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Diagnose and resolve technical problems related to software applications

Core Competencies:

  • Bilingualism (French/English) is required
  • Excellent time management skills
  • Strong verbal and written communication skills to explain technical issues to non-technical users.
  • Ability to handle customer inquiries with patience and professionalism.
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Ability to work with minimal supervision

Additional Qualifications:

  • Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Working knowledge of CRM applications such as SalesForce, Zendesk, ServiceNOW
  • Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs

Experience:

  • Previous Medium to Large Enterprise Customer Service experience
  • Previous experience in IT support, Call Centre and/or Ticketing tool environment is required

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation:

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

Interested in joining our team?

Apply today! Visit us at for more information about the company.