It support analyst Jobs in Markham, ON

Compensation: $95, - , plus up to 5% bonus, capped at %

Job Summary

The Regional IT License Manager is responsible for managing the organization’s software licenses subscription services, and license compliance across the AMER region while collaborating closely with global IT, procurement, finance, legal, cybersecurity, and business stakeholders.The successful candidate will ensure software assets are optimized, compliant, and cost-effective throughout their lifecycle. Working as part of a global license management team, the Regional IT License Manager will support software governance initiatives, vendor management activities, audits, budgeting processes, and strategic optimization programs.

Responsibilities

• Serve as the regional point of contact for strategic software vendors, publishers, and licensing partners.
• Manage the end-to-end software license lifecycle, including procurement, deployment, utilization, renewals, upgrades, and retirement.
• Maintain accurate software entitlement, inventory, and licensing documentation within IT Asset Management systems, leveraging ServiceNow SAM Pro.
• Monitor software usage, consumption trends, and licensing metrics to optimize license allocation and maximize value.
• Ensure software license compliance through regular assessments, reconciliations, audits, and implementation of effective control mechanisms.
• Coordinate and support vendor audit responses while mitigating licensing risks through corrective and preventive actions.
• Track software contracts, renewal schedules, obligations, subscription programs, and cloud consumption agreements in collaboration with Procurement and Legal teams.
• Identify and drive cost-saving opportunities through license harvesting, consolidation, optimization, and software spend governance.
• Support budgeting, forecasting, financial planning, and transparent reporting of software-related expenditures.
• Partner with business stakeholders and IT teams to understand software requirements, demand forecasts, and strategic software planning needs.
• Provide licensing expertise, guidance, training, and support on software usage policies, compliance requirements, and vendor licensing models (e.g., Microsoft, Adobe, Oracle, SAP).
• Prepare management reports, dashboards, business cases, and executive summaries to support decision-making.
• Develop, implement, and continuously improve Software Asset Management (SAM) standards, policies, procedures, and best practices.
• Drive SAM/ITAM maturity initiatives, process automation, and continuous improvement of license management controls and governance.
• Ensure adherence to corporate policies, contractual obligations, legal requirements, and regulatory compliance standards.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related discipline.
• Around 8 years of experience in Software Asset Management (SAM), software licensing, and related IT operations functions.
• Proven experience managing software licensing and commercial relationships for major publishers such as Microsoft, Oracle, Adobe, SAP, VMware, IBM, Broadcom, ServiceNow, or equivalent vendors.
• Strong understanding of software licensing models, including subscription, perpetual, concurrent, SaaS, cloud licensing, and enterprise agreements.
• Hands-on experience supporting software compliance reviews, vendor audits, license reconciliations, and risk mitigation activities.
• Experience with ServiceNow SAMPro tool.
• Working knowledge of software contract management, procurement processes, and vendor management practices.
• Familiarity with cloud platforms and licensing programs, particularly Microsoft Azure and AWS.
• Excellent analytical, organizational, problem-solving, and data interpretation skills.
• Strong communication, stakeholder management, and vendor negotiation capabilities.
• Experience working within global, matrixed, and cross-functional organizations.
• Knowledge of ITIL practices and ISO Software Asset Management standards is highly desirable.

Preferred Certifications

• Certified Software Asset Manager (CSAM)
• ITIL Foundation
• Microsoft Licensing Certifications (preferred)
• Project Management certification (PMP, PRINCE2, or equivalent) is a plus

Skills and Competencies

• Strong analytical, problem-solving, and decision-making skills with the ability to interpret licensing, usage, and financial data.
• Excellent stakeholder management, communication, negotiation, and vendor management capabilities.
• Financial acumen with experience in software cost analysis, budgeting, forecasting, and optimization initiatives.
• Strong understanding of Software Asset Management (SAM), software licensing models, compliance requirements, and industry best practices.
• High attention to detail, organizational skills, and a risk-aware mindset focused on governance, audit readiness, and data accuracy.
• Ability to work independently, manage multiple priorities, and drive continuous process improvement in a fast-paced environment.
• Proven collaboration skills with IT, Procurement, Legal, Finance, and business stakeholders across global and multicultural teams.
• Advanced proficiency in Microsoft Excel, Power BI, and Microsoft applications for reporting, analysis, and decision support.

Working Conditions

• Limited travelling is required