Product Support Analyst

Your Title : Product Support Analyst

Job Location : Richmond Hill, ON (Hybrid)

Our Division : Customer Support, Applanix AMS

What You Will Do

• Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
• Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
• Participate in the technical training of staff and clients in the use of company products.
• Provide field product support, operations support, installation of new systems, customer hardware / software training, problem solving, product trial / development support, sales demonstrations, and undertake business trips.
• Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity and recommend product enhancements to engineering and sales staff.
• Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
• Responsible for maintaining a quality customer database.

Employee Value Proposition (EVP)

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

Advanced Technical Support

Problem Analysis and Reporting

Customer Installation and Training

Documentation and Knowledge Sharing

What Skills & Experience You Should Bring

University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing,

Navigation, GIS, Geography or related field.

Knowledge and experience in Mobile Mapping, Photogrammetry and Remote Sensing.

Knowledge in GNSS / IMU technology is preferred.

Ability to describe complex technical facts in an understandable way.

Excellent problem solving and analytical skills.

Excellent interpersonal and communications skills.

Excellent customer service skills.

Willing to undertake business trips for training purposes.

Ability to manage stressful situations.

Ability to work independently and in a team environment.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ : TRMB), visit :

About Your Location

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our Division

Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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