Intelligence Jobs in Edmonton, AB

A career as a Commercial Banking Advisory Manager on the Business Advisory Customer Experience Call Centre at National Bank means serving as an inspiring leader for a team dedicated to supporting commercial Banking clients. This position allows you to have a positive impact on our organization thanks to your expertise in team management, coaching experience and commitment to a superior client experience.

Your job

• Provide personalized coaching to advisors to develop their skills and support their career path.
• Support the achievement of objectives through individual or team coaching, behaviours and activities related to the client experience
• Ensure smooth day-to-day operations by acting as a leader present and engaged in the call centre.
• Take the necessary measures to ensure an exceptional client experience at every interaction
• Ensure a performance culture by complying with standards and monitoring key performance indicators (KPIs)

Your team

The Bank values continuous development and internal mobility. Our personalized training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time.

You are part of a large team of leaders, advisors and partners in the commercial Advisory Customer experience Centre sector. You report to Senior Management and collaborate daily with passionate, engaged and innovative colleagues. Our team stands out for collaboration, knowledge sharing and mutual support.

Please note that this role is onsite, with the possibility of moving to hybrid in the future.

Prerequisites

• College diploma (DEC) and eight to ten years of experience, or an industry-related bachelor’s degree and five to seven years of experience, or a master’s degree and five years of experience, depending on the level of the position.
• Five to ten years of experience in team management and coaching or business development in the financial sector.
• Proven experience in managing a customer service team
• Understanding the realities of client contact centres in the financial industry
• Ability to develop and mobilize a team.
• Excellent stress and priority management