Intake specialist Jobs in North York, ON

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us : "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home."

View more comments from our clients and their family members.

Pay Range

OPSEU / VHA Pay Scale 4a : $24.19 per hour

Reporting to the Senior Manager, Client Care and Operations, this position is responsible for perform all intake functions for the Community Support Programs including programs service coordination and support : receive, assess, and process all requests for service from potential clients and referral sources, provide information regarding the criteria for the programs and range of services offered and refer to other community services when ineligible. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of confidentiality of VHA.

Key tasks and responsibilities of the role :

• Conduct initial assessments to understand the needs, challenges, and goals of clients.
• Collect and review relevant client information, including medical, psychosocial, and family histories.
• Assess eligibility for programs and services based on established criteria.
• Provide detailed information about available programs, resources, and services.
• Refer clients to appropriate internal or external services, such as counseling, housing assistance, or healthcare providers.
• Follow up on referrals to ensure clients successfully connect with recommended services.
• Maintain accurate, detailed, and confidential client records.
• Document assessments, case notes, and referrals in compliance with organizational policies and legal requirements.
• Prepare reports and summaries as needed for supervisors or team meetings.
• Work closely with other social workers, healthcare providers, and community organizations to coordinate services for clients.
• Participate in team meetings to discuss case plans and ensure cohesive service delivery.
• Advocate for clients within multidisciplinary teams or community networks.
• Identify gaps in services and provide feedback to improve intake processes and client programs.
• Participate in community outreach to increase awareness of available resources.
• Build and maintain relationships with external service providers and referral sources.
• Provide clients with education on navigating social systems and accessing benefits.
• Offer emotional support and guidance during the intake process to foster trust and rapport.
• This role requires strong communication, problem-solving, and organizational skills, as well as a commitment to empathy and client advocacy.

As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements :

Desired Qualifications :

What makes VHA's compensation unique?

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.