Business System Analyst

PEGA BUSINESS SYSTEMS ANALYST

6 MONTHS PLUS EXTENSION

HYBRID 1-2 days / wk- TORONTO

Rate : $45-51 / hr

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Position Overview

The Pega Business Systems Analyst will be responsible for analyzing business requirements, designing solutions, and implementing Pega applications to enhance business processes within the organization. This role requires a strong understanding of Pega technology, business analysis skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities

Pega Smart Dispute Expertise : High Level knowledge of Pega Smart Dispute (Version 8 or above) and Credit Card Processing (Pega)

Requirements Gathering : Collaborate with stakeholders to gather and document business requirements and translate them into functional specifications.

Solution Design : Design Pega applications and workflows that meet business needs while adhering to best practices and standards.

System Configuration : Configure Pega applications, including rules, processes, and user interfaces, to ensure optimal performance and usability.

Testing and Validation : Develop and execute test plans to validate system functionality and ensure alignment with business requirements.

User Training and Support : Provide training and support to end-users, ensuring they understand how to effectively use Pega applications.

Collaboration : Work closely with developers, project managers, and other stakeholders to ensure successful project delivery.

Continuous Improvement : Identify opportunities for process improvements and recommend enhancements to existing Pega applications.

Qualifications

Education : Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience : Minimum of 3-5 years of experience as a Business Systems Analyst, with a focus on Pega applications.

Pega Certification : Pega Business Analyst or Pega Certified System Architect (CSA) certification is preferred.

Technical Skills : Proficiency in Pega PRPC, BPM methodologies, and related technologies.

Analytical Skills : Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.

Communication Skills : Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.

Team Player : Ability to work collaboratively in a team environment and manage multiple priorities.

Preferred Skills

Experience with Agile methodologies.

Knowledge of additional programming languages (Java, SQL) is a plus.

Familiarity with data modeling and database design.