We are looking for a bright, passionate and motivated professional Service Desk Technician.This role requires someone with an ambitious nature for continuous learning.
First point of contact with al...Show moreLast updated: 30+ days ago
Service Desk Technician to End User Support
EXPMarkham, ON, Canada
CA$18.00–CA$26.00 hourly
Full-time
Are you ready to design your future?.Service Desk Technician 2 / End User Support.The Level II Service Desk Technician’s role is to ensure proper computer operation and access to systems so that end ...Show moreLast updated: 30+ days ago
Manager, TPS Technical Help Desk
BMOToronto, ON, CAN
CA$68,000.00–CA$126,000.00 yearly
Full-time +1
Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships.
Ensures client problem resolution is prompt and effective,...Show moreLast updated: 27 days ago
We are looking for a highly motivated IT Help Desk Tech to join our talented team.The IT Help Desk Tech is responsible to provide technical support and service for both internal employees and exter...Show moreLast updated: 30+ days ago
General Help
AramarkToronto, ON, CA
Full-time
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, yo...Show moreLast updated: 30+ days ago
IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)
Axiom TechnologiesCanada, Ontario
CA$70,000.00–CA$80,000.00 yearly
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.
We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
IT Service Desk Technician, Level II
Plan GroupVaughan, Ontario, CA
CA$52.00–CA$91.00 hourly
Full-time
As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to wor...Show moreLast updated: 30+ days ago
Service Desk Technician III - GFCA - IT
Griffith FoodsScarborough, ON, Canada
CA$26.82–CA$30.65 hourly
Reporting to the IT Manager, you will support daily Service Desk responsibilities.This position will support GFCA with procurement, setup, installation and maintenance of computer hardware and soft...Show moreLast updated: 30+ days ago
Promoted
Service Desk
VDart IncToronto, Ontario, Canada
Full-time
Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customers end users.
Route problems to internal 2nd and 3rd level IT support staff.Coordinate and ma...Show moreLast updated: 1 day ago
Help Desk Technician
TEEMAToronto, ON
Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisf...Show moreLast updated: 30+ days ago
Promoted
Online System Support Analyst
GTT, LLCToronto, ON, Canada
CA$40.00–CA$55.00 hourly
Temporary
Are you a skilled and experienced Online System Support Analyst looking for a challenging and rewarding opportunity? Our client, a leading multinational eCommerce company, is seeking a talented ind...Show moreLast updated: 12 days ago
help desk technician
Citi College of Canadian CareersNorth York, ON, CA
CA$32.00 hourly
Permanent
Experience : 1 year to less than 2 years.Give access to computer networks.Report on the performance of computer systems and networks.
Respond to users experiencing difficulties with computer.Consult ...Show moreLast updated: 30+ days ago
Help Desk Supervisor
York Region District School BoardOntario, Canada
CA$90,000.00–CA$100,000.00 yearly
Full-time
Help Desk and for ensuring all student and employee requests are dealt with in an efficient and effective manner.They are also responsible for supporting the Board of Governors portal and their fil...Show moreLast updated: 30+ days ago
help desk technician
Cloud IT!Concord, ON, CA
CA$33.03 hourly
Permanent
Experience : Experience an asset.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions.Provide advic...Show moreLast updated: 30+ days ago
Technical Support Analyst (Help Desk)
SRA StaffingToronto, ON
CA$29.00 hourly
The Technical Support Analyst provides first level technical service and support for technology users at the corporate office, customer centre and field staff.
This role provides installation, maint...Show moreLast updated: 30+ days ago
Help Desk Consultant, Information Technology (CUPE) - Part Time - Markham Site
Markham Stouffville Hospital CorporationMarkham, ON
CA$29.80 hourly
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island.The Haudenosaunee (H...Show moreLast updated: 30+ days ago
We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning.
Responsibilities
First point of contact with all client requests
Actively monitoring and investigating alerts on NOC dashboard
Creating tickets in our ticketing system to track issues
Creating tickets in our ticketing system to track issues
Resolving tickets that are in scope after hours with documentation and time entries
Escalating any tickets that have not been resolved to the NOC team
Communicating technicians about any incidents that may require problem management
Participate in after hours on call rotation scheduled from5 : 30PM to 11 : 00PM on weekdays9 : 00AM to 11 : 00PM on Saturday and Sunday
All technicians will be required to complete the prescribed certifications as part of their employment with MBC
Technical Skills
The qualified candidate will have a good understanding of network infrastructure services such as DHCP, DNS and NAT along with entry level knowledge in the following areas;
Windows Server and associated servicesFile ServicesPrint ServicesApplication ServicesRemote Desktop Services
Gateways and VPN connections
Exchange and Active DirectoryNew user account configurationGroup Policy administration and troubleshooting
SQL ServerAdministration and Troubleshooting installations
Hyper-V and VMWare Virtualization platformsManaging and Maintaining Virtual MachinesDrive expansion procedures
Mobile DevicesBlackberry, Android, IOS, Windows Phone user configuration
Interpersonal Skills
Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms
Strong analytical and problem-solving skills
Initiative and organizational skills
Able to adapt and quickly develop in-depth technical understanding of new and different applications
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Must be a team player willing to work on a variety of technical initiatives
Must have the ability to work independently and identify priorities for completion of multiple tasks
Extremely Detail oriented
Punctuality and Responsibility is required.
Educational / Technical Experience
1+ years in a service desk environment or equivalent experience
ITIL Foundations certification is a benefit
Microsoft Network Infrastructure certifications is a benefit