Help desk analyst Jobs in Delta, BC

About Us

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People: We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results.
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca.

Job Summary:

A Contents Technician will work both in the office building and in the job sites. The main focus of the position will focus in moving-related activities, but will also help out in other areas of Contents from time-to-time. The ideal candidate will assist in the packing, moving, and storage of furniture and personal belongings for clients whose properties have been affected by fire, flood, or other disasters. Part of the job responsibility is to be able to maintain housekeeping and performing utilizing cleaning techniques that will be trained on the job when required. This position can be physically demanding, which includes walking up and downstairs, lifting up to 60 pounds, bending, twisting, squatting and pushing equipment are daily occurrences.

Why You'll Love This Job

• Purpose-Driven Work: Contribute to Restoring Lives, the Planet, and Communities by helping people recover and rebuild after disasters.
• Hands-On Variety: No two days are the same—you’ll move, clean, pack, organize, and restore contents across homes, offices, and job sites.
• Active Work Environment: Skip the desk job—stay moving and engaged with physical tasks like lifting, packing, and on-site cleaning.
• Real-World Skills: Learn specialized restoration techniques and digital tools like Restorify while gaining industry experience.
• Team Collaboration: Work closely with a supportive crew that values communication, coordination, and getting the job done right.

Responsibilities:

• Conducting general everyday cleaning
• Cleaning all types of floors by sweeping, mopping and vacuuming
• Ensuring recycling and garbage bins are being emptied
• Servicing, cleaning and restocking all washroom facilities
• Conducting occasional interior window cleaning
• Maintaining cleanliness of both office facilities and job sites
• Measuring and administering cleaning agents
• Working in other contents areas as pack-out, processing, and pack-back clients’ contents
• Learning and performing proper contents packing procedures
• Completing your timecard daily on ADP
• Working with our Project Management software, Restorify
• Completing job notes daily when needed
• Completing and handing in the necessary paperwork related to a job

Benefits:

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

Salary: $20.00 - $26.00 per hour (based on experience)

Culture:

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.

Brand Name:
Platinum Pro-Claim Restoration

• Previous work experience in the restoration industry is considered an asset
• Must have at least one year of customer service experience
• Previous work experience in a cleaning or moving specific role is considered an asset
• Ability to work well alone as well as in a team environment
• Must be able to pass a criminal background check to our approval
• A valid BC drivers’ license is a requirement (with a clean drivers abstract.)
• Must be detail-oriented
• Being able to lift anywhere from 50 - 100 lbs
• Familiarity with basic technology use, such as a cell-phone and email
• Ability to work overtime and on-call for after-hours emergency work
• Ability to work standing for an average of 8 hours per day