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Health care administrator Jobs in Quebec City, QC

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Health care administrator • quebec city qc

Last updated: 1 day ago

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
CA$42.00 hourly
Full-time
Quick Apply

Bilingual Customer Care Specialist (English/French).Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world.You’ll be providing support for products rel... Show more

Day Care Service Educator

Commission Scolaire Central Quebec / Central Quebec School BoardQuébec, QC, CA
Part-time

June 22nd or the return of the incumbent.Monday to Friday, 13:00 to 15:35.The principal and customary work of an employee in this class of employment consists in organizing, preparing and conductin... Show more

Specialized Nurse Practitioner - Primary Care

NexWavQuébec, QC, CA
Full-time +2

Specialized Nurse Practitioner – Primary Care (IPSPL) | New clinic in Ste-Foy.A unique opportunity to build your practice in a modern, caring environment that reflects your values.We are recruiting... Show more

Executive Director, Health Services

ConfidentialQuebec, CA
Full-time

Executive Director, Health Services About the Company Well-established management consulting firm Industry Management Consulting Type Privately Held Employees 51-200 About the Role The Compa... Show more

 • Promoted

Soins Virtuels TELUS Santé Infirmier (ère) Praticien (ne) - Virtuels - Québec

TELUS Health Virtual CareVitrual, Quebec, Canada
Full-time

Infirmier·ère Praticien·ne - Québec.Nous recherchons des infirmiers·ères praticiens·nes passionnés·es et engagés·es, titulaires d'un permis de pratique au Québec, souhaitant se joindre à une organi... Show more

HVAC Refrigeration Apprentice CCQ

BGISQuebec, QC, Canada
Full-time

Apprentice Refrigeration Technician (CCQ).Working under established procedures and safety standards, the apprentice contributes to maintaining equipment performance, ensuring client satisfaction, a... Show more

Maintenance mechanic technician - industrial

Normand.ca Inc.Lévis, QC, Canada
Permanent

Heures de travail: 40 hours per week.Other trades certificate or diploma.Electromechanical and instrumentation and maintenance technologies/technicians, other.Industrial mechanics and maintenance t... Show more

Nanny Wanted - Schefferville, Quebec Nanny Needed: $22/Hr For Compassionate Care Of Family.

CanadianNanny.caQuébec, Quebec, Canada
CA$33.00 hourly
Full-time +2

Live-In, Full-time Rotational, Long-term position Nanny with experience in early childhood education Location: Schefferville, Quebec (Remote Northern Community) Start date: January 2027 (the exact ... Show more

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Livreur.se

UAPQuébec, Québec
Full-time

Notre équipe Altrom s’agrandit ! Nous sommes à la recherche d’une personne à temps partiel, heures par semaine pour effectuer la livraison chez nos clients de pièces et accessoires pour véhicules d... Show more

Analyste affaires senior care ai

TEHORAQuébec City, QC, CA
Full-time
Quick Apply

TEHORA est présentement à la recherche d'un.Analyste d’affaires senior CARE AI.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue.Description des travaux ou... Show more

Elder Care Provider Wanted - Join Our Family As A Compassionate Elder Care Provider In Quebec City

ElderCare.comQuebec City, Quebec, Canada
CA$20.00 hourly
Part-time

We are a family residing in the beautiful city of Quebec City, Quebec, and we are seeking a dedicated elder care provider to join us as a companion for a cherished family member.We are looking for ... Show more

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Key Account Manager, Critical Care

LEO Pharma Quebec City, Québec Less CMAs, Canada
CA$115,000.00 yearly
Permanent

At LEO Pharma, we’re united by a simple but powerful mission: advancing patient care.If you’re a relationship‑driven professional who thrives in hospital environments, influences complex decision-m... Show more

Patient Care Assistant

2comsQuebec City, Quebec, Canada
CA$22.00 hourly
Full-time

Job Title: Patient Care Assistant .Candidate must be willing to relocate to Canada).We are hiring compassionate and dedicated Live-in Caregivers for an overseas opportunity in Quebec, Canada.Candid... Show more

Journeyman Electrician (CCQ-certified)

BGISQuebec, QC, Canada
Full-time

The electrician is responsible for performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned fa... Show more

Paralegal

Gingras Pouliot Notaires Inc.Québec, QC, Canada
Permanent

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.Do you have experience working in this field?.Registered Retirement Savings Plan (RRSP).... Show more

Cabinetmaker

Rb Tek ConceptLévis, QC, Canada
Permanent

Secondary (high) school graduation certificate.Are you available for shift or on-call work?.Do you meet the language requirements listed in the job posting for the position (English or French)?.Reg... Show more

Patient Care Assistant

2comsQuebec City, QC, ca
CA$22.00 hourly
Temporary

Job Title: Patient Care Assistant .Location: Quebec, Canada .Candidate must be willing to relocate to Canada).We are hiring compassionate and dedicated Live-in Caregivers for an overseas ... Show more

House Sitter Wanted - Seeking Responsible House Sitter In Québec, Qc $17 Hourly Pay For Trusted

HouseSitter.comQuébec, Quebec, Canada
CA$17.00 hourly
Full-time

I am a home owner in Québec, Quebec, seeking a responsible and caring house sitter to look after my home while I'm away.This position involves basic plant care and ensuring that my home remains... Show more

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People also ask
Customer Care Specialist

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
8 days ago
Salary
CA$42.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, timely, and empathetic responses while upholding the highest standards of quality, compliance, and ethics.
This candidate will respond to FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting.
Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada.
Please apply with your CV in English as the hiring managers are not based in Quebec. This position must master verbal and written English skills in addition to French, because it reports to stakeholders, managers and clients outside of Quebec where the environment requires communication in English. Preference for people based in Eastern Time Zone or similar.
Key Attributes and Responsibilities:
  • Responds general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner.
  • Answers general inquiries from Consumers and/ or Health Care Providers.
  • Navigates and provides assistance navigating sites.
  • Works with various sites/content to ensure a Consumer or HCP receives prompt, complete and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in customer relationship management system (CRM).
  • Contract support, liaison and represents the face of client.
  • Potential for rotational shifts and after-hours support.

Requirements:
  • Strong proficiency in English and French (mandatory to speak both languages fluently).
  • Preference for individuals who have a minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting.
  • Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred.
  • Prior experience with Salesforce and Vonage is preferred.
  • Previous contact center experience is an asset.
  • A passion for customer service, strong telephone soft-skills and passion to excel..
  • Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.

Required Skills/Abilities:
  • Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
  • Strong listening skills with a clear sense of empathy for the caller that is being assisted.
  • Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries.
  • Willingness to learn to identify adverse events or product complaints and to be able to document and report them.
  • Ability to handle all channels of work: calls/chats or emails.
  • Demonstrated ability to problem-solve.
  • Dedicated team player that has a customer service approach and is solution-oriented.
  • Ability to learn and navigate new systems and technologies quickly.

Technical Skills:
  • Operating systems: Windows through current version.
  • Microsoft Office tools.
  • PC Hardware environment: Laptops, Desktop and Printers.
  • Contact center telephony, email, and chat tool - preferred.
  • Knowledge in using client relationship management system - preferred.

Other Requirements:
  • Ability to sit for long periods of time.
  • Basic computer and hardware proficiency to set up remote workstation.
  • Hardwired internet connection with minimum internet speeds of 15mbps upload and 15mbps download.
  • Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.





    About Alphanumeric Systems Inc.:

    Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!