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It support specialist Jobs in Quebec City, QC

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It support specialist • quebec city qc

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Support Specialist

Support Specialist

Fix Network WorldQuébec, QC, CAN
Full-time
Spécialiste de soutien – Description de poste.Relève de : Directeur régional de la performance.Relevant du directeur régional de la performance, le spécialiste de soutien est chargé de fournir une ...Show moreLast updated: 15 days ago
Service Center Support Specialist

Service Center Support Specialist

EXFO incQuebec City, QC, Canada
Full-time
Service Center Support Specialist.EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators...Show moreLast updated: 30+ days ago
IT / Desktop Support / Help Desk / Field Support / IT Consultant (Freelancer) (Quebec) Canada, North America

IT / Desktop Support / Help Desk / Field Support / IT Consultant (Freelancer) (Quebec) Canada, North America

Axiom TechnologiesCanada, North America, Quebec, Quebec City
Part-time +1
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
Bilingual IT Talent Acquisition Specialist – Public Sector Recruiter

Bilingual IT Talent Acquisition Specialist – Public Sector Recruiter

Exposant 3Québec City, Quebec, .CA
Full-time
Quick Apply
Availability : As soon as possible.Exposant 3 is a consulting firm specializing in business management and information technologies. We support public and private organizations in their digital and o...Show moreLast updated: 30+ days ago
  • Promoted
IT Architect

IT Architect

Desjardins GroupLévis, Chaudière-Appalaches, Canada
Permanent
IT architects at Desjardins build on strategic planning by Desjardins Group, business requirements, market trends, current technological context and standards for the field.Desjardins is the larges...Show moreLast updated: 23 days ago
  • Promoted
Technical Support Specialist

Technical Support Specialist

Ingersoll RandQuebec, Capitale-Nationale, Canada
Full-time
Ingersoll Rand is committed to workforce diversity and is an equal opportunity employer.All qualified applicants will receive consideration without regard to various protected characteristics.The r...Show moreLast updated: 30+ days ago
  • Promoted
Bilingual Engagement Support Specialist

Bilingual Engagement Support Specialist

CypferQuébec, QC, Canada
Full-time
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-...Show moreLast updated: 30+ days ago
Premium Support Specialist

Premium Support Specialist

ICONMARemote, QC
Remote
Full-time
Our Client, a Vacation Rentals company, is looking for a Premium Support Specialist for their Remote location.Complex case management : Provide the highest level of service to our community in each ...Show moreLast updated: 22 days ago
  • Promoted
  • New!
IT Architect

IT Architect

DesjardinsLévis, QC, Canada
Full-time +1
IT architects at Desjardins build on on strategic planning by Desjardins Group, business requirements, market trends, current technological context and standards for the field.Desjardins is the lar...Show moreLast updated: 19 hours ago
Accounting Support Specialist (Bilingual)

Accounting Support Specialist (Bilingual)

MNPQuébec, QC, Canadá
Full-time
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.Please submit one application only to be considered for this opportunity. Inspirational, innovative a...Show moreLast updated: 22 days ago
IT Project Manager

IT Project Manager

TES The Employment Solution Inc.QUEBEC CITY, QC, Canada
Full-time
Reference Code : 050040 Minimum requirements : • Experience in managing IT projects, including multiple squads, skateholders and cross-collaboration. Technologies required : • Jira • Clarity • Con...Show moreLast updated: 15 days ago
  • Promoted
  • New!
IT support technician

IT support technician

RecrutementQuebec, Capitale-Nationale, Canada
Full-time
Our firm is currently looking for a IT support technician in one of our four offices, namely, Saint-Georges, Sainte-Marie, Lévis (Saint-Romuald sector) or Thetford Mines. With us, growth opportuniti...Show moreLast updated: 18 hours ago
  • Promoted
Senior Specialist, Premium Support (French)

Senior Specialist, Premium Support (French)

airbnb, Inc.Quebec, Capitale-Nationale, Canada
Full-time
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every...Show moreLast updated: 30+ days ago
  • Promoted
Manager - IT Infrastructure

Manager - IT Infrastructure

InnergexQuebec, Capitale-Nationale, Canada
Full-time +1
Join to apply for the Manager - IT Infrastructure role at Innergex.Continue with Google Continue with Google.Join to apply for the Manager - IT Infrastructure role at Innergex.Get AI-powered advice...Show moreLast updated: 10 days ago
  • Promoted
  • New!
Service Center Support Specialist

Service Center Support Specialist

EXFOQuebec, Capitale-Nationale, Canada
Full-time
Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Service Center Support Specialist. EXFO develops smarter test, monitoring and analytics solutions for the gl...Show moreLast updated: less than 1 hour ago
  • Promoted
IT Team Lead

IT Team Lead

Eddyfi NDT Inc.Quebec, Capitale-Nationale, Canada
Full-time
Posted Thursday, May 29, 2025 at 10 : 00 AM.Become EDDYFIER, are you interested?.Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depe...Show moreLast updated: 23 days ago
  • Promoted
Bilingual IT Talent Acquisition Specialist – Public Sector Recruiter

Bilingual IT Talent Acquisition Specialist – Public Sector Recruiter

freelance.caQuebec City, Canada
Full-time
Availability : As soon as possible.The company is a consulting firm specializing in business management and information technologies. We support public and private organizations in their digital and ...Show moreLast updated: 30+ days ago
  • Promoted
IT Manager

IT Manager

Previan Technologies, Inc.Quebec, Capitale-Nationale, Canada
Full-time
Posted Wednesday, June 25, 2025 at 10 : 00 AM.Become EDDYFIER, are you interested?.Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world de...Show moreLast updated: 13 days ago
Support Specialist

Support Specialist

Fix Network WorldQuébec, QC, CAN
15 days ago
Job type
  • Full-time
Job description

Posting Details

Job Details

Description

Spécialiste de soutien – Description de poste

Titre : Spécialiste de soutien

Relève de : Directeur régional de la performance

Lieu : AB, C.-B., ON, QC

Relevant du directeur régional de la performance, le spécialiste de soutien est chargé de fournir une assistance technique et de l’aide aux franchisés. Son rôle principal est d’aider les utilisateurs à résoudre les problèmes techniques avec les produits ou services. Le spécialiste de soutien travaillera en étroite collaboration avec les équipes opérationnelles, apportant son soutien et son expertise aux franchisés selon les besoins.

Compétences de base

  • Autonomie
  • Travail d’équipe
  • Gestion du temps
  • Résolution de problèmes
  • Planification
  • Adaptabilité et flexibilité
  • Communication
  • Orientation vers les résultats
  • Organisation
  • Initiative et créativité
  • Gestion de la relation client.

Responsabilités

  • Réinspection des véhicules pour les demandes de garanties, inspection du contrôle de la qualité et suivi des meilleures pratiques.
  • Effectuer des révisions de devis et apporter des recommandations pour atteindre les standards des assureurs et fournir un coaching sur les systèmes de devis.
  • Documenter les interactions avec les clients : Les spécialistes de soutien doivent documenter toutes les interactions avec les clients, y compris la nature du problème, la solution apportée et tout suivi nécessaire dans le système de gestion des franchises.
  • Collaborer avec le gestionnaire de secteur et d’autres équipes pour faire remonter les problèmes et fournir une rétroaction afin d’améliorer le rendement.
  • Coaching et formation sur : les lignes directrices en matière d’assurance; le système d’estimation; l’utilisation de l’APU pour DGIG, TD et autres; l’utilisation du programme de pièces
  • Analyser les causes profondes des dysfonctionnements opérationnels et proposer des solutions en temps opportun
  • Soutenir les franchisés dans leurs diverses demandes reliées à l’ateliers, à de l’informations, à une assistance immédiate et au soutien.
  • Rediriger les demandes vers la personne appropriée.
  • Soutenir l’atelier sur les dossiers de clôture (ex  : demande de paiement, finales, etc.)
  • Couverture pour les catastrophes (grêle AB-Ont-QC, inondations BC, tornade QC)
  • Exigences

  • Diplôme d’études collégiales ou baccalauréat
  • Permis de conduire canadien valide et excellent dossier de conduite
  • Capacité à voyager beaucoup dans la région couverte et parfois ailleurs au Canada, au besoin
  • Connaissance de la suite Microsoft Office (Outlook, Word, Excel et Powerpoint)
  • Au moins 3 ans d’expérience dans l’industrie
  • Expérience en évaluation de dommages
  • Compétences en gestion de la production
  • Solides compétences en communication
  • Conditions de travail

  • S’attendre à être dans les ateliers la plupart des jours
  • Des voyagements peuvent être nécessaires
  • Capacité à assister et à mener des présentations
  • Qualifications

    Skills

    Behaviors

    Motivations

    Education

    Required

    Bachelor's or equivalent or better.

    Experience

    Required

    3 years :

    Au moins 3 ans d’expérience dans l’industrie

    Licenses & Certifications

    Required

    Driver's license