THE MISSION : To be a welcoming face and voice to our visitors and callers. To efficiently direct calls, e-mails, faxes, website messages and text messages to appropriate internal parties.THE DEEDS : Outstanding client experienceCreate a welcoming environment and make a good first impression of our company by greeting our guests and answering phone calls, e-mails, and DMs.Direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionallyTimely address the needs of our walk-in guests' by identifying the right person for the to meetKeep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimalKeep the reception area tidy and presentable at all timesOpen and close office according to the set processesCheck voice mail and fax messages every morning to ensure that all messages are answeredEffectively and respectfully distribute all communication to the appropriate parties (incl. outgoing shipments)Know the responsibilities of the staff members in order to distribute the incoming communication appropriatelyCommunicate with the staff in a professional / respectful mannerManage incoming and outgoing mail and courier shipmentsCoordinate internal mail such as transferring documents between our officesResponsible cash handlingTake paymentsPrepare deposits and close the batch at the end of the day, ensuring that cash balancesRecord payments in CRMIssue receipts (manual and electronic)THE NEEDS : Passionate about excellent customer servicePersonableCommunication (verbal, written, listening)Calm, even when under pressureTeam player : responsible for doing own work well and on time, play well with your team members, help and support others,MultitaskerOrganized and efficientTHE QUALIFICATIONS : High school diplomaFully bilingual (English and French)Gifted multitaskerGood typing skillsPrevious experience and hands-on knowledge in operating a phone system (we use RingCentral)Some reception or customer service experience(Nice-to-haves)Post-secondary education (College or University)Computer savvyP&C Insurance license (or willingness to study and obtain one)About Vienneau Insurance Ltd / Assurance Vienneau LtéeLeading New Brunswick based independent insurance broker. With experts in all lines of insurance, including : Home, Auto, Commercial, Surety, Life, and Group Benefits. Five NB locations to serve you better.