Reception / Office Administrator

About : In operation for over 40 years, CSN Champlain Auto Body is a family owned & operated independent collision repair center in the Greater Moncton area.

We specialize in collision repairs on all makes & models and pride ourselves on preserving the customer oriented focus of a family business.

The Client Service Representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner.

The goal is to ascertain the customer’s needs and determine how best to meet and provide viable options with cost-effective solutions.

The role ensures the customer and insurance company are up to date on the progress of each repair, which assists to maintain the flow of all repairs throughout the production process.

Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

Primary Objectives of the Role

• Process customers in person, on the phone and electronically in a professional manner.
• Keep customers updated throughout the repair process by working consistently with our team members to obtain the most current status of the repair.
• Answer all inquiries and explain all insurance related processes and requirements to customers.
• Outline customer touchpoints and follow through.
• Ensure primary method for communication is acquired, and followed (phone, email, text)
• Monitor multiple system platforms for new Claim assignments and Customer requests, update notes when assignments are received and follow up with customers within 24hrs to schedule appraisal appointment, confirm drivability or towing requirements, etc.
• Import assignments into estimating system, include 3rd party appraisals and enters all administrative data (DATES)
• Schedule and book insurance and / or private repair appointments.
• Explain / confirm rental eligibility and send rental reservations as required.
• Verify and communicate Deductibles with the customer.
• Prepare all necessary paperwork for claims.
• Receive payments from customers, insurance companies and third-party payors.
• Create files / invoices for repairs. towing bills, rental bills.
• Update insurance companies on estimate appointments, repair dates, repair progress, and deductible confirmations.
• ARMS Updates
• Assist with coordinating Sublet bookings.
• Pre-close / close jobs
• Direct all outside companies to the proper area for delivering parts.
• Office administration
• Work with co-workers in a professional and kind manner.
• Other duties as required.
• Management system organization and updating Dates and Notes
• CSI- Managing reviews and facilitating with customers to attain google reviews post repairs and survey submissions.

Requirements

Qualifications, Experience and other requirements :

• 3 to 5 Years experience is preferred
• Bilingual in French and English
• Have up to date WHMIS training, knowledge of Information Security PIPEDA
• Must abide by our safety program, including the use of personal protective equipment as appropriate

Personal Attributes :

• Organizational skills / Time Management : Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style : Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & French, with the ability to communicate and interact effectively with co-workers.
• Collaborator : Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management : Frames discussions positively, takes action to resolve conflict, while minimizing tension
• P roblem solving : Has a critical thinking approach to problem solving and is a forward thinker
• Flexible Thinking : Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others.

Adapts to new ideas and initiatives relevant to own area of work.

• Independent : Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Observant : Attention to detail with a high degree of accuracy.
• Customer Service Oriented

On-the-Job Exposure to the following elements :

• Fumes
• Dirt
• Chemicals / Toxins
• Hazards
• Heat / Cold
• Noise

Benefits

• Competitive salary
• Supplemental Pay : Bonus
• Benefits : Health, Dental, prescription plan, RRSP match
• Training

Schedule :

Monday to Friday - 8 : 00 AM - 5 : 00 PM

Career Path : As CSN Champlain Auto Body continues to grow, other career opportunities may become available.

Disclaimer : This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Champlain Auto Body continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer : CSN Collision Centres CSN does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us.

Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings.

Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered.

CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.