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Desk side analyst - French

Desk side analyst - French

E-SolutionsMoncton, NB
30+ days ago
Salary
CAD28 hourly
Job description

Title : Bilingual Desktop Support

Location : Moncton, NB

Description of duties :

We are looking for strong experience with hardware and desktop software applications with the following key responsibilities :

  • years of previous Deskside experience.
  • Resource must have own mode of transportation to travel.
  • Experience providing desktop hardware and software support to users.
  • Experience administrating / supporting computer end-user devices in a large, complex environment supporting device hardware ( PCs and - Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment, and security tools.
  • Experience troubleshooting and managing file and print services.
  • The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
  • The successful candidate must be fluent in both French and English with strong verbal and written skills.
  • Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Duties will also include :

  • Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
  • End user software support Windows and Windows , MacOS, Microsoft Apps for Enterprise (O) and other desktop software applications
  • Provide Tier support which includes a dedicated service for walk up support to end-users.
  • Image, deploy and configure new computers / laptops and install various software application.
  • Recording all inventory, incidents / service request ticket updates into our incident Meeting Room support.

    • Required Skills :

  • Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
  • CompTIA A+ or equivalent experience
  • Dependable and reliable
  • Attention to detail and documentation – you take pride in your work.
  • Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals

    • Thanks and Regards

    Saurabh Srivastava

    Account Manager