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The main goal of a Travel Consultant is to sell an entire package to guests, including accommodations, activities and transportation, through on-line chat, email and phone. A Travel Consultant cultivates a strong relationship with their customer database and builds on our high level of service to generate and maintain sales levels.
Shifts are 4 x 10 hour days. Key Responsibilities
Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
Answer inbound calls, provide quotes to online vacation requests, and answer customer questions, emails & voice mails
Execute various outbound calls including concierge, up sell calls, informational and customer focused
Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
Communicate effectively with clients, vendors and colleagues
Respond to all guests in a timely, professional and friendly manner
Knowledge, Skills & Abilities
Excellent knowledge of Whistler
Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
Strong communication skills, verbal and written, through the telephone, on-line chat and email
Commitment to customer service
Strong attention to detail
Skilled problem solving and conflict resolution abilities
A team player who can also work independently
Computer skills including MS Office, and a variety of cloud based software
Posting closing date : August 31, 2023. Closing date is subject to change based on applicant volume, so we recommend submitting your application as early as possible.