Director Jobs in Thorold, ON

Overview

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date : February 1, 2026 at 11 : 59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role

Reporting to the Associate Registrar, the incumbent provides strategic leadership and integrated operational oversight of student-facing enrolment supports, including integrated client services, central academic advising, petitions and appeals case management, and convocation, ensuring a seamless experience from admission through graduation. The Associate Director, Enrolment Supports & Advising designs and governs student-centred service models, ensures consistent policy application and due process for petitions and appeals managed by the Office of the Registrar and Enrolment Services, and oversees the delivery of high-quality convocation experiences. The incumbent safeguards compliance with institutional policies and privacy legislation, sets measurable service standards, and drives continuous improvement, collaborating with Enrolment Operations and Policy (scheduling, exams, records, curriculum / policy) and Enrolment Systems & Compliance (SIS, data governance, regulatory reporting) to provide a seamless, end-to-end student journey.

The Associate Director, Enrolment Supports & Advising will :

• Oversee all operational activities within student-facing enrolment supports, ensuring seamless coordination between units and alignment with institutional goals;
• Direct one stop client service operations (in person / phone / digital), optimizing staffing models, queues, scripts, and knowledge bases to improve responsiveness and first contact resolution;
• Govern the academic petitions and appeals process, ensuring due process, timely adjudication, consistent application of policy, high-quality documentation for the Student Appeal Board, and escalation of precedent-setting cases;
• Oversee academic advising and student information services processes to optimize client experience and operational efficiency;
• Oversee convocation delivery end-to-end, including planning, logistics, stakeholder coordination, vendor management, and risk controls, ensuring institutional standards for ceremony quality and accessibility are met;
• Develop and execute multi-year strategic plans for enrolment supports aligned with institutional goals, academic priorities, and student needs;
• Collaborate with the Associate Director responsible for curriculum and calendar management to ensure accurate translation of approved program changes into student-facing systems and advising materials while providing operational input on timelines and dependencies to maintain alignment across enrolment processes;
• Co-design student-centered advising frameworks and support pathways with faculties and administrative partners, spanning admission through graduation;
• Champion innovative solutions that enhance accessibility, efficiency, and the overall student experience;
• Establish and govern KPIs for client services, advising, petitions / appeals, and convocation quality; maintain dashboards that track performance and outcomes;
• Analyze data to identify opportunities to streamline workflows, reduce bottlenecks, and enhance the student experience;
• Ensure compliance with data privacy standards and regulatory reporting requirements;
• Serve as one of three Associate Director leads, partnering closely with Enrolment Operations & Policy to ensure frontline guidance accurately reflects current scheduling and examinations practices, records adjudication, and curriculum and policy decisions; and with Enrolment Systems & Compliance to ensure SIS configuration, access controls, and system releases are consistently and accurately translated into one-stop and advising scripts, tools, and workflows.

Please note : This position may require availability outside of regular business hours.

Key Skills and Experience

Salary and Total Rewards :

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and / or Caribbean, as racialized and / or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca .

#J-18808-Ljbffr