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Customer service representative Jobs in Milton, ON

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Customer service representative • milton on

Last updated: 4 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Cogeco Inc.Milton, Halton Region, Canada
Full-time
Customer Service Representative.Our culture lifts you up—there is no ego in the way.Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious.We ...Show moreLast updated: 30+ days ago
Customer Service Representative - Claims

Customer Service Representative - Claims

Intact Financial CorporationMississauga, 2 Prologis Blvd
Full-time +1
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative- Work From Home

Customer Service Representative- Work From Home

Spade RecruitingMilton, Ontario
Remote
Full-time
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 22 days ago
Customer Service Representative

Customer Service Representative

CogecoMilton, ON
Full-time
Our culture lifts you up—there is no ego in the way.Our common purpose? We all want to win for our customers.We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine ...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

DXP EnterprisesOntario, CA
Full-time
Since 1908 DXP has been dedicated to the.Throughout your career with DXP, we will.Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working,...Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative (French)

Bilingual Customer Service Representative (French)

CB CanadaMilton, Ontario, Canada
Full-time
Bilingual Customer Service Representative.Starting from $62,000 to $70,000 per year.James Snow Parkway, Milton, ON L9T 8L1. Where work ethic and hustle are rewarded.Customer Service is the heartbeat...Show moreLast updated: 23 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Smurfit Westrock plcMilton, Halton Region, Canada
Full-time
Join to apply for the Customer Service Representative role at WestRock Company.Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions.We are materials scientis...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

TEEMA Solutions GroupMilton, Halton Region, Canada
Full-time
Billyard Insurance Group (BIG) Milton.With over 65 locations across Canada, BIG has been recognized as one of Insurance Business Canada’s Top Brokerages and named one of Canada’s Top Growing Compan...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

EMCO CorporationMilton, Ontario, Canada
Full-time
Customer Service Representatives (CSR).They genuinely care for each customer and are confident at troubleshooting and investigating issues when they don’t have enough information to resolve a quest...Show moreLast updated: 30+ days ago
  • Promoted
Remote Sales and Customer Service Representative

Remote Sales and Customer Service Representative

SKW OrganizationMilton, Halton Region, Canada
Remote
Full-time
Remote Sales and Customer Service Representative.Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?. Our ideal candidate embodies qua...Show moreLast updated: 30+ days ago
  • Promoted
Remote Sales and Customer Service Representative

Remote Sales and Customer Service Representative

HMG CareersMilton, Halton Region, Canada
Remote
Full-time
Remote Sales and Customer Service Representative.This range is provided by HMG Careers.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Are you r...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Cogeco ConnexionMilton, Halton Region, Canada
Full-time
Our culture lifts you up—there is no ego in the way.Our common purpose? We all want to win for our customers.We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine ...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

ROCKWOOL GroupMilton, Ontario
Full-time
Customer Service Representative.We are seeking a Customer Service Representative based in our Milton office to join the Customer Service team. This is a contract position for a duration of 18 months...Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Cardinal HealthOntario, Canada
Temporary
Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical profes...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

UlineMilton, ON, Canada
Full-time
Customer Service Representative Pay from $28 to $32 per hour with significant growth and earning potential! Toronto Branch 3333 James Snow Parkway, Milton, ON L9T 8L1 Customer Service is the he...Show moreLast updated: 4 days ago
Customer Service And Sales Support Representative

Customer Service And Sales Support Representative

AO Globe Life - Stephen HughesON, CA
Full-time
Quick Apply
We’re looking for enthusiastic, hard-working, friendly individuals to come work at AO and support a huge network of clients. This position relies on outstanding people skills and the desire to...Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Chicago Title CanadaOntario, CA
Full-time
Chicago Title Insurance Company has been providing security for real estate transactions for over 170 years and has been proudly protecting Canadians for the last 70 of those years.We have a divers...Show moreLast updated: 30+ days ago
Bilingual Customer Service Representative (Insurance)

Bilingual Customer Service Representative (Insurance)

Tech Tammina LLCGeorgetown, ON, Canada
Full-time +3
Quick Apply
Job Title : Bilingual Customer Service Representative (Insurance) Location : Georgetown, ON (100% in-office) Salary : $50,00...Show moreLast updated: 4 days ago
People also ask
Customer Service Representative

Customer Service Representative

Cogeco Inc.Milton, Halton Region, Canada
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Customer Service Representative role at Cogeco Inc.

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Job Description

POSITION SUMMARY : The Customer Service Representative resolves billing and customer service inquiries, capitalizes on sales prospects, fosters customer loyalty, and prevents churn by promoting the benefits of Cogeco’s products and services. Customer concerns should be addressed proficiently to ensure high standards of quality and professionalism. Motivation to meet and surpass targets is essential, with success relying on resilience, interpersonal skills, and negotiation abilities to enhance the customer experience.

Key Responsibilities

  • Handle customer requests related to billing, products, services, pricing, and related issues.
  • Resolve customer issues effectively and communicate the advantages of Cogeco’s offerings, practicing outlined sales behaviors.
  • Answer inbound calls, offer customized solutions, and respond to customer questions or problems while meeting quality and KPI targets.
  • Identify customer needs, retain existing products, and promote new products through tailored solutions.
  • Demonstrate integrity, empathy, and proactive communication in dealings with customers.
  • Promote and up-sell products and services, and process orders.
  • Stay updated with new offers, processes, and policies via knowledge management tools.
  • Follow call flow procedures and highlight product features confidently.
  • Resolve billing inquiries and service discrepancies following billing procedures and credit guidelines.
  • Handle escalated inquiries, troubleshoot issues, and provide solutions demonstrating soft skills.
  • Assist with departmental requests and special projects as needed.
  • Ensure health and safety measures are followed, including the use of PPE and adherence to safety policies.
  • Respond promptly to customer needs, ensuring solutions meet their requirements.

Academic Training

  • High School Diploma required; post-secondary education preferred.
  • Work Experience

  • 1-2 years in a call center environment preferred.
  • Proven customer service skills with high first call resolution.
  • Consistently meet KPI expectations.
  • Specific Competencies

  • Strong communication skills (written and verbal).
  • Billing, sales, or telemarketing experience with negotiation skills preferred.
  • Detail-oriented, analytical, and troubleshooting abilities.
  • Professional interpersonal skills and a positive attitude.
  • Open to change and team contributions.
  • Experience with Google Suite and Windows environment preferred.
  • Knowledge of broadband, telecom, cable, and internet industries is an asset.
  • Flexibility for rotating shifts, including days, evenings, weekends, and holidays.
  • Physical Demands and Visual Acuity

    N / A

    Benefits

  • Flexible work arrangements.
  • A fun and engaging work environment.
  • Discounted services for employees.
  • Attractive compensation packages.
  • Comprehensive benefits.
  • Opportunities for career growth.
  • Engagement with innovative technology.
  • Location : Burlington, ON

    Company

    Cogeco

    We value diversity and inclusion, fostering a culture where all colleagues can thrive. If accommodations are needed during the application or interview process, contact us at [email protected].

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