Customer service consultant Jobs in Edmonton, AB
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Customer service consultant • edmonton ab
Last updated: 10 hours ago
Our client is seeking an experienced and people‑focused Customer Service - Team Lead to support and guide a high‑performing customer service team.
This role is responsible for coaching...Show moreLast updated: 23 days ago
At Endress+Hauser, progress happens by working together.As the global leader in measurement instrumentation, our ~17.Whether developing and realizing new technology as a team, collaborating to buil...Show moreLast updated: 9 days ago
Position at FloForm Countertops.Required immediately, our Edmonton Branch is seeking a Customer Service Representative to join the team!.
FLOFORM Countertops is a Canadian company with its head offi...Show moreLast updated: 30+ days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 16 days ago
Required immediately, our Edmonton Branch is seeking a Customer Service Representative to join the team!.FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 ...Show moreLast updated: 30+ days ago
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 10 hours ago
Canplas Industries is a North American business unit located in Canada.Our team develops and produces solutions that meet our clients most demanding expectations.
We are passionate about creating su...Show moreLast updated: 20 days ago
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
Do you believe in putting the customer first.Do you love to solve problems and create solutions.The Brick is actively seeking to expand our service team.
We are looking for enthusiastic people with ...Show moreLast updated: 6 days ago
Job Title : Remote Customer Service Specialist Company : ForgeFit Location : Remote Employment Type : Full-Time About ForgeFit At ForgeFit, we supply premium fitnes...Show moreLast updated: 30+ days ago
Our client, a global leader in process automation and instrumentation, with 17,000+ employees are shaping the future of industry through innovation, collaboration, and trusted relationships.We’re l...Show moreLast updated: 30+ days ago
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show moreLast updated: 17 days ago
Customer Service Representative.Red Arrow is currently looking for Customer Service Representatives to join our team in Edmonton.
Positions are available at both our downtown and southside ticket of...Show moreLast updated: 30+ days ago
Join our VIP Customer Service Team with leading insurance and financial services agencies for Desjardins Insurance with 2 locations in Edmonton.
We are looking for a star who is an energetic, self d...Show moreLast updated: 1 day ago
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.
We’re dedicated to providing value fo...Show moreLast updated: 4 days ago
Canplas Industries is a North American business unit located in Canada.Our team develops and produces solutions that meet our clients most demanding expectations.
We are passionate about creating su...Show moreLast updated: 20 days ago
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show moreLast updated: 30+ days ago
The Customer Service Representative (CSR) connects members of the public and City of Edmonton employees to services programs and information while focusing on delivering on our corporate promise of...Show moreLast updated: 30+ days ago
ATS Traffic is a family-owned business that has been getting people home safely since 1966.We provide traffic control, on-street services and signage products and services across Canada, currently ...Show moreLast updated: 13 days ago
Customer Service - Team Lead
Recruitment PartnersEdmonton, AB, CanadaFull-time
Service Contract Consultant
Endress+HauserEdmonton, CA, TX JFull-time
Customer Service Representative
FLOFORMEdmonton, AlbertaFull-time
Customer Service Representative
BMOSherwood Park, Alberta, CanadaPart-time
Customer Service Representative
FloForm CountertopsEdmonton, AB, CanadaFull-time
- Promoted
- New!
Customer Service Associate
RONA+St. Albert, AB, CanadaPart-time
Customer Service RepresentativeReprésentante du service clientèle
CanplasEdmonton, Alberta, CanadaFull-time
Customer Service Associate
Savers / Value VillageEdmonton, AB, CanadaFull-time +1
Commercial Customer Service Represetative
LFL GroupEdmonton, Alberta, CanadaFull-time
Remote Customer Service Specialist
ForgeFitEdmonton, AB, CARemote
Full-time
Quick Apply
Service Contract Consultant
HaysEdmontonFull-time
Remote Customer Service Sales
HMG CareersSherwood Park, AlbertaRemote
Full-time
Quick Apply
Customer Service Representative
CB CanadaEdmonton, Alberta, CanadaPart-time
Customer Service Representative - Bilingual
Kyle Houston - Agent for Desjardins InsuranceEdmonton, AB, CanadaFull-time +1
Customer Service Representative
GraingerEDMONTON, AB, CAFull-time
Customer Service RepresentativeReprésentante du service clientèle
AliaxisEdmonton, Alberta, CanadaFull-time
Customer Service Representative - Remote
Tim's FinancialSt. Albert, AlbertaRemote
Full-time
Customer Service Representative Revised
City of EdmontonEdmonton, Alberta, CanadaFull-time +1
Customer Service Professional
ATS Traffic Ltd.Edmonton, AB, CanadaFull-time
- Toronto, ON (from $ 41,625 to $ 72,249 year)
- Old toronto, ON (from $ 42,500 to $ 71,349 year)
- Ottawa, ON (from $ 29,250 to $ 60,235 year)
- Kelowna, BC (from $ 29,250 to $ 55,000 year)
- Vaughan, ON (from $ 39,000 to $ 54,450 year)
- North York, ON (from $ 40,763 to $ 53,928 year)
- Brampton, ON (from $ 49,530 to $ 53,069 year)
- Vancouver, BC (from $ 31,200 to $ 52,837 year)
- Richmond, BC (from $ 35,588 to $ 52,566 year)
- Mississauga, ON (from $ 49,835 to $ 50,057 year)
Customer Service - Team Lead
Recruitment PartnersEdmonton, AB, Canada23 days ago
Job type
- Full-time
Job descriptionBachelor's degree in business, communications, management, or a related field 3+ years of experience within a customer service or contact centre environment 1+ year of experience in a leadership or supervisory capacity Strong understanding of contact centre operations including queue management, scheduling, and KPI tracking Ability to interpret and act on key service metrics (CSAT, FCR, efficiency, quality) Excellent communication skills for coaching, escalation handling, and cross‑department collaboration Proven ability to stay organized and maintain consistent standards of service quality Strong problem‑solving abilities with an empathetic approach to customer challenges Analytical mindset with confidence using data to support decisions and improve team performance Proficiency with customer service tools such as Freshdesk, Zendesk, Intercom, G Suite, and MS Office High attention to detail, adaptability, and professionalism under pressure Collaborative, positive attitude and commitment to operational excellence
Job Description
Job Description
Customer Service - Team Lead
Our client is seeking an experienced and people‑focused Customer Service - Team Lead to support and guide a high‑performing customer service team. This role is responsible for coaching frontline associates, overseeing day‑to‑day service operations, and ensuring customers receive timely, accurate, and empathetic support. The successful candidate will bring strong leadership capabilities, a data‑driven mindset, and the ability to collaborate cross‑functionally to enhance overall service quality and efficiency.
Your success will be defined by your ability to :
- Provide daily leadership, guidance, and motivation to Customer Service Associates and Specialists to ensure an exceptional customer experience
- Translate service goals into clear, measurable actions and manage performance indicators including CSAT, FCR, adherence, and defect resolution
- Monitor workflows and queues in real time, reallocating resources when needed to maintain responsiveness and service quality
- Handle escalated or complex cases such as cancellations, returns, defect claims, and replacements
- Coach team members to strengthen skill sets, improve performance, and support professional development
- Identify recurring service issues and contribute to process improvements that enhance efficiency and customer satisfaction
- Work closely with cross‑functional partners to improve communication, resolve bottlenecks, and support business alignment
- Participate in workforce planning activities, including hiring, onboarding, and ensuring adequate coverage
- Support the development of training materials, knowledge resources, and standardized procedures
Your strengths include :
If you are interested in this role and meet the above criteria, please click the " Apply " button to send your resume directly to Andre Donado.
Recruitment Partners Inc . is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.
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