Customer representative Jobs in Sydney, NS

Req ID: 219137
Location: Eastern Zone, Prime Brook
Department: MHA EZ Intensive Treatment Team
Type of Employment: Permanent Hourly FT (100%) x 1
UNIFOR Healthcare Position
Posting Closing Date: 6-May-26

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About the Opportunity

In conjunction with the Clinical Manager, the Clinical Leader is responsible for the overall day-to-day clinical service delivery. The Clinical Leader will provide administrative, organizational and leadership support to the Outpatient Mental Health & Addictions team, and also provide direct clinical client service in their professional role (ie. Clinical Therapist, Nursing, Occupational Therapist, and Psychologist).

About You

We would love to hear from you if you have the following:

• Master's degree in Social Work, Psychology, Nursing, Counselling (With a Clinical Undergraduate Degree) or Occupational Therapy
• Licensed with applicable body (NSCSW, NSCN, NSCCT,NSBEP or NSCOT)
• Three (3) years' experience with Mental Health & Addictions intervention
• Provides evidence-based therapeutic intervention to Mental Health & Addictions clients
• Ensures all clinical staff provide effective and evidence-based treatment modalities
• Identifies areas for service improvement and facilitates and evaluates quality initiatives
• Drafts Standard Operating Procedures, orientation materials and others guidelines for care
• Provides leadership to the team in the areas of client-centered decision making, customer service, problem solving and conflict resolution
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent, full-time position; 75 hours bi-weekly

Compensation and Benefits

$50.20 - $61.49 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Healthcare bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.