Customer relations manager Jobs in Scarborough, ON

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Employee Relations161 Bay Street (93021), Canada, Toronto, Ontario,Manager, Employee Relations

• About Capital One Canada.
• For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
• About the Team
• We are a small, dynamic team with a broad mandate. We value passion and initiative, and continually seek innovative ways to better serve our associates and business leaders.
• About the Role
• As Manager, Employee Relations, you will be a vital partner in fostering a safe, fair, and effective work environment. Your core focus will be on managing case work, including performance management, accommodations, organizational changes, and any complex, high-level escalations.Along with case support, you will consult with business partners and drive strategic HR projects, such as developing and implementing new company policies, ensuring compliance with evolving legislation, upskilling people leaders, and proposing process improvements to maintain a "Well Managed” team. The Manager, Employee Relations is an individual contributor role with no direct reports.
• Your Responsibilities :
• Case work including accommodations, conflict resolution, and performance management
• Providing coaching and support to both managers and associates in difficult situations
• Supporting our managers throughout the employee lifecycle, including recruitment, active employment and termination
• Partnering with the line of business HR Business Partners to enhance people leader capabilities
• Leading various strategic initiatives, including developing new training programs and streamlining workflow across the HR team
• Ensuring the Employee Relations team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risks
• Reviewing departmental case data to identify trends and recommend action plans for business units to implement
• Partnering with our investigations team as they investigate allegations of discrimination / harassment, and provide recommendations to business leaders
• Partnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related matters
• Partnering with our international partners in the U.S., the U.K. and the Philippines’ Employee Relations Team for continuous learning, share best practices and improve our Canadian processes and practices
• Acting as role model and champion for Capital One values
• Basic Qualifications
• Undergraduate degree or diploma in Human Resource management or a related field
• 5+ years of Human Resources experience
• Exceptional communication skills, both verbal and written
• Human Resource designation or working towards (CHRP, CHRL)
• Strong time management skills and ability to manage a large caseload
• Able to deal with highly confidential information discreetly
• Preferred Qualifications
• Graduate degree in a related field (humanities, HR, law etc.)
• 5+ years of Employee Relations experience (case management)
• Experience in conflict resolution, mediation, etc.
• Ability to present data in a meaningful and compelling way
• Knowledge of Provincial and Federal Employment Law and experience in an Employee Relations advisory role distinctly preferred
• Experience of people management issues
• 5+ years of experience working in a team environment and collaborating with multiple stakeholders
• Working at Capital One
• Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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