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Customer support • scarborough on
- Promoted
Customer Success and Sales Support Representative
MevotechToronto, ON, Canada- Promoted
Head of Customer Service & Technical Support
MicromartToronto C6A, ON, Canada- New!
Customer Support Specialist
DigitailToronto, Ontario, CanadaHead of Customer Support
WhitecollarsToronto, CanadaRetention Specialist, Customer Support
Themis SolutionsToronto, Ontario, CanadaCustomer Support Specialist
Staffmax Staffing & RecruitingTorontoCustomer support Specialist
XylemToronto, Ontario, Canada- Promoted
Customer Support Engineer
vClusterToronto, CanadaCustomer Experience Representative Technical Support (Remote)
BIS Safety SoftwareToronto, Ontario, CanadaCustomer Support Specialist
Randstad CanadaMarkham, Ontario, CACustomer Support Representative Eurofins Experchem Laboratories, Inc.
EurofinsToronto, Ontario, CanadaBilingual Customer Support Specialist
CB CanadaToronto, Ontario, Canada- Promoted
Customer Service & Support Representative
DBNC GroupToronto, ON, Canada- Promoted
Senior Customer Escalations Specialist – B2B Support
EquifaxToronto, CanadaJunior Customer Support Agent
Jonas Software UKCanada, Toronto, Ontario- Promoted
Director, Customer Support
RLDatixToronto, ON, Canada- Promoted
Technical Customer Support Analyst - Remote
A&R SolutionsToronto, ON, Canada- Promoted
Customer Solutions Advisor – Digital Banking & Support
Accelerate Her Future®Toronto, Canada- Promoted
Senior ML Scientist, AI-Driven Customer Support
AdaToronto, Canada- Lethbridge, AB (from $ 33,638 to $ 179,200 year)
- Etobicoke, ON (from $ 39,000 to $ 175,157 year)
- Coquitlam, BC (from $ 59,875 to $ 171,823 year)
- Longueuil, QC (from $ 67,196 to $ 162,884 year)
- Sault Ste. Marie, ON (from $ 49,144 to $ 159,375 year)
- Maple Ridge, BC (from $ 35,100 to $ 155,135 year)
- Granby, QC (from $ 49,491 to $ 149,054 year)
- Three Hills, AB (from $ 38,936 to $ 137,940 year)
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Customer Success and Sales Support Representative
MevotechToronto, ON, Canada- Full-time
Job Description
Job Description
Take your Career to the next Level with MEVOTECH.
Join Our Team at Mevotech!
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Success and Sales Support Representative to join our dynamic team.
About Us
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
Position Overview
The Customer Success & Sales Support Representative is responsible for managing routine inquiries and transactions related to customer accounts. This role involves frontline customer interaction, providing exceptional support to ensure a seamless client experience. The Customer Success & Sales Support Representative will handle administrative tasks, address client needs, and resolve basic issues efficiently, all while maintaining strong relationships with clients. Through effective communication and timely resolution, the Customer Success & Sales Support Representative plays a key role in ensuring customer satisfaction and supporting the overall success of the customer journey.
What you will be working on :
- Address and resolve client issues promptly, ensuring effective solutions and a positive client experience.
- Process client inquiries efficiently, providing accurate information and guidance to resolve concerns and meet customer needs.
- Collaborate with the supply chain team and operations teams to obtain accurate ETAs for backordered or special-order products.
- Investigate and resolve significant shipping discrepancies, working with carriers and operations teams to address freight damages.
- Build and maintain strong client relationships through regular, proactive communication.
- Provide exceptional, friendly customer service in a courteous and professional manner via phone.
- Process customer inquiries and complaints of varying complexity, ensuring timely and effective resolution.
- Offer accurate information on stock availability, product pricing, and other customer-related inquiries.
- Process customer orders with attention to detail, ensuring accurate account and shipping information
- Process Return Merchandise Authorizations (RMAs) and coordinate pickup arrangements with
- Process warranty and labour requests, collaborating with internal teams to ensure smooth service delivery
- Investigate and resolve discrepancies in customer orders, working with Inventory and Finance teams to determine root causes and implement solutions.
What are we looking for :
Working Conditions
Accessibility Accommodations
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
Take the next step in your career journey and join us at Mevotech!
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