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Remote Customer care Jobs in Saanich, BC

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Customer care • saanich bc

Last updated: 1 hour ago
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Care Aide

Care Aide

Sunrise Senior LivingVictoria, Capital Regional District, CA
Full-time
Be among the first 25 applicants.When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives.Not only will you ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate

Customer Service Associate

Savers | Value VillageVictoria, Capital Regional District, CA
Full-time
Title : Customer Service Associate.Location : 1810 Store St, Victoria, BC V8T 4R4.Job Description : At Savers / Value Village, Customer Service Associates create an awesome experience for our Customer...Show moreLast updated: 16 days ago
Customer Care Team Leader

Customer Care Team Leader

McMillan Shakespeare LimitedVictoria,
Remote
Full-time
As a Team Leader – Customer Service you will manage one of our busy Customer Service teams who are answering enquires as they come through our 1300 number as well as our general email inbox from ou...Show moreLast updated: 30+ days ago
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Remote Customer Care Manager — Growth & Perks

Remote Customer Care Manager — Growth & Perks

AO Globe Life - Simonne LeBlancVictoria, Capital Regional District, CA
Remote
Full-time
A growing insurance firm is seeking motivated Customer Care Managers to join their remote support team.This role offers flexible hours, uncapped earning potential, and ample opportunities for caree...Show moreLast updated: 23 days ago
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  • New!
Pharmacy Assistant : Customer Care & Dispensing Support

Pharmacy Assistant : Customer Care & Dispensing Support

Shoppers Drug MartVictoria, Capital Regional District, CA
Full-time
A local pharmacy is seeking a Pharmacy Assistant to deliver exceptional customer service while assisting in the dispensing of prescriptions. Responsibilities include greeting customers, processing p...Show moreLast updated: 2 hours ago
Bilingual Customer Care Specialist - ISV

Bilingual Customer Care Specialist - ISV

WorldlineVictoria, British Columbia, Canada
Permanent
Bilingual Customer Care Specialist - ISV.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power ...Show moreLast updated: 30+ days ago
U-Box Customer Care Representative (Local)

U-Box Customer Care Representative (Local)

U-HaulVictoria, British Columbia
Full-time
Topaz Ave, Victoria, British Columbia V8T2M1 Canada.Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver.As a CCD you will be r...Show moreLast updated: 30+ days ago
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Full-time Deli Specialist : Fresh Cuts & Customer Care

Full-time Deli Specialist : Fresh Cuts & Customer Care

Walmart CanadaLangford, BC, CA
Full-time
A leading retail company in Langford is seeking a Deli Associate to provide exceptional customer service, manage food safety standards, and prepare deli items. The role offers full-time employment w...Show moreLast updated: 7 days ago
Customer service Coordinator

Customer service Coordinator

Randstad CanadaVictoria, British Columbia, CA
Part-time +1
Quick Apply
Are you a meticulous and proactive individual with a passion for ensuring smooth operations and a seamless customer journey? Are you looking for a rewarding temporary role in Victoria that offers g...Show moreLast updated: 30+ days ago
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  • New!
Primary Care RN : Collaborative, Community‑Focused Care

Primary Care RN : Collaborative, Community‑Focused Care

Island HealthVictoria, Capital Regional District, CA
Full-time
A leading health authority is seeking a Registered Nurse for Primary Care in Victoria, Canada.The role focuses on delivering exceptional patient care, collaborating with multi-disciplinary teams, a...Show moreLast updated: 1 hour ago
Customer Service Agent

Customer Service Agent

Top Level PromotionsSaanich, BC, ca
Part-time
We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive custome...Show moreLast updated: 30+ days ago
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Compassionate Health Care Aide — Resident-Centered Care

Compassionate Health Care Aide — Resident-Centered Care

Optima LivingVictoria, Capital Regional District, CA
Full-time
An established industry player is seeking a compassionate Health Care Aide to provide essential personal care and support to residents in a vibrant community. In this fulfilling role, you will assis...Show moreLast updated: 23 days ago
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Customer Service Associate

Customer Service Associate

Savers / Value VillageVictoria, BC, Canada
Full-time +1
Job Title : Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo...Show moreLast updated: 30+ days ago
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Customer Rep-Station

Customer Rep-Station

FedEx GroupLangford, BC, CA
Temporary
Temporary assignment up to 3 months.To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operatio...Show moreLast updated: 2 days ago
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U-Box Customer Care Representative (Local)

U-Box Customer Care Representative (Local)

U-Haul International, Inc.Victoria, Capital Regional District, CA
Part-time
U-Box Customer Care Representative (Local).Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsibl...Show moreLast updated: 16 days ago
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  • New!
Operations Customer Care Specialist

Operations Customer Care Specialist

Intelcom | DragonflyVictoria, Capital Regional District, CA
Full-time
A leading last-mile carrier in Victoria is seeking an Operations Customer Service Representative.In this role, you will assist customers and drivers, ensuring deliveries are completed on time.The i...Show moreLast updated: 2 hours ago
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Manager, IT Customer Care & Help Desk

Manager, IT Customer Care & Help Desk

BC FerriesVictoria, Capital Regional District, CA
Full-time
Manager, IT Customer Care & Help Desk.BC Ferries – Victoria, British Columbia, Canada.The O pportunity Are you a dynamic IT leader ready to make a measurable impact? We’re looking for a Manager, IT...Show moreLast updated: 8 days ago
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Customer Service Representative

Customer Service Representative

Rise Cannabis VictoriaVictoria, BC, CA
Full-time
Retail Sales Associate - Rise Cannabis.Rise Cannabis is looking for enthusiastic and dependable individuals to join our retail team. We have openings across our Victoria locations and are happy to f...Show moreLast updated: 2 days ago
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Customer Service Representative

Customer Service Representative

Domino's Pizza CanadaOak Bay, BC, Canada
Full-time
Hot job opening, fresh out of the Oven!.The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smi...Show moreLast updated: 30+ days ago
People also ask
Care Aide

Care Aide

Sunrise Senior LivingVictoria, Capital Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Care Aide role at Sunrise Senior Living

1 week ago Be among the first 25 applicants

Join to apply for the Care Aide role at Sunrise Senior Living

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

COMMUNITY NAME

Sunrise of Victoria

Job Overview

The Care Manager / “Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living / long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager / “Designated Care Manager” is responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state / provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.

Essential Duties

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

Resident Care

  • Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
  • Participate in the development of the ISPs and monthly updates.
  • Review designated assignments.
  • Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
  • Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
  • Attend daily Cross Over meetings by the lead care manager.
  • Notify supervisor and resident care director if a resident has increased care needs.
  • Inform supervisor of any resident changes in condition.
  • Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
  • Greet guests, family members, residents, and team members.
  • Answer, direct and / or respond to phone calls in a timely, courteous, and professional manner.
  • Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
  • Communicate with families and is a resource as needed.
  • Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
  • Participate / lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
  • Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
  • Strive to understand and respond to each resident with empathy, always remaining mindful of the resident’s unique communication patterns or history and basic human needs.
  • Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
  • Ensure the established safety regulations are always followed.
  • Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
  • Host and engage in activities with the residents daily.

Risk Management and General Safety

  • Partner with community team to ensure community is in compliance with national / provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
  • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
  • Report all accidents / incidents immediately.
  • Reports all unsafe and hazardous conditions / equipment immediately.
  • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
  • Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
  • Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
  • Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.
  • Housekeeping and Laundry Services

  • Maintain and clean resident’s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
  • Wash resident’s laundry as noted in the ISP and as needed.
  • Wash and fold dining room linens and napkins.
  • Complete assigned housekeeping tasks.
  • Maintain common areas in a clean and tidy manner at all times.
  • Dining Service

  • Serve meals in the dining room and work in the dining room as assigned.
  • Promote and ensure a pleasant dining experience during all meals.
  • Assist with dining room set up and clean up as assigned.
  • Participate in pre-meal meetings.
  • Follow residents’ diets as indicated on ISP and Confidential Diet Board / Chart.
  • Observe, note, and document in daily log any resident changes in dining habits.
  • Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
  • Provide room service delivery as needed.
  • Practice safe food handling in compliance with universal care precautions at all times.
  • Specific Responsibilities for the Reminiscence Neighborhood Care Manager

  • IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.
  • IEA residents to attend the afternoon social.
  • Incorporate the concept of ‘Creating Pleasant Days’ into the resident’s daily routine.
  • Integrate the individual resident’s life skills into their daily routine.
  • Blend a variety of multi-sensory experiences into the resident’s day.
  • Participate in monthly letters home and letter writing with the residents and their families.
  • Training and Contributing to Team Success

  • Participate as a member of a team and commits to working toward team goals.
  • Demonstrate in daily interactions with others, our Team Member Credo.
  • Commit to serving our residents and guests through our Principles of Service.
  • Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
  • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor / Department Coordinator.
  • Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
  • Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.
  • Maintains compliance in assigned required training and all training required by state / province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
  • Perform other duties as assigned.
  • Core Competencies

  • Ability to react and remain calm in difficult situations
  • Ability to handle multiple priorities
  • Possess written and verbal skills for effective communication and a level of understanding
  • Competent in organizational and time management skills
  • Demonstrates good judgment, problem solving and decision-making skills
  • Experience and Qualifications

  • High School diploma / GED accepted and may be required per state / provincial regulations.
  • CPR Certificate and First Aid as required by state / provincial regulations
  • Must be at least 18 years of age
  • Previous experience working with seniors preferred
  • Desire to serve and care for seniors
  • Ability to make choices and decisions and act in the resident’s best interest
  • As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
  • About Sunrise

    Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

    We Also Offer Benefits And Other Compensation That Include

  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay offered to get paid within hours of a shift
  • Tuition Reimbursement
  • In addition to base compensation, Sunrise may offer discretionary and / or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan / program offered by Sunrise at the time, and required performance pursuant to the plan / program.
  • Compensation Disclaimer

    Selected candidates will be offered competitive compensation based on geographic location of community / office, skills, experience, qualifications, and certifications / licenses (where applicable).

    Accessibility For Ontarians With Disabilities Act

    Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact Talent.Acquisition@sunriseseniorliving.com

    Seniority level

  • Entry level
  • Employment type

  • Full-time
  • Job function

  • Other
  • Industries

  • Hospitals and Health Care
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