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Customer care Jobs in Levis, QC
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Remote Customer Support Pharmaceutical Distribution
TalentWorldGroupQuebec City, Quebec, Canada- Promoted
Manager Customer Service (On-Site)
National BankLevis, QuebecCustomer Service Representative - Claims
Intact Financial CorporationQuébec, Quebec, Canada- Promoted
Customer Service Representative
Lebeau Vitres d'Autos - Ste-FoyQuébec City, QC, CanadaCustomer Service Representative
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SPI Health and SafetyQC, CanadaCustomer Experience Associate - Beaconsfield
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9293-0312 Québec inc.Québec, QC, CA- Promoted
Customer Service - Customs
Randstad CanadaSaint-Bernard-de-Lacolle, Quebec, CACustomer Rep-Station
FedExQuebec, Quebec, CACustomer Service Representative - Remote
Toward Jobs OnlineQuebec, QC, CACustomer Request Coordinator
CAT incProvince of QuebecCustomer Service Representative
Quadra ChemicalsMontreal Metropolitan Area, QC, CanadaCustomer Support Advisor - Integration
LogibecQuébec, QC, CA- New!
Customer Service Representative
BMOVILLE DE QUEBEC, QC, CANCustomer Logistics Manager
EightSix NetworkQCRemote Customer Support Pharmaceutical Distribution
TalentWorldGroupQuebec City, Quebec, Canada- Remote
We are seeking twelve highly skilled bilingual customer care professionals based in Canada fluent in both Canadian French and English to join our remote team. This fully remote workfromhome position involves customer support for a premium client in the medical field specifically in pharmaceutical services. Your role is crucial in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance.
Summary of Responsibilities :
You will be the first point of contact for customers regarding order management product and service complaints adverse events and general inquiries. You will be responsible for the initial intake documentation and distribution of customer needs. The role requires independent resolution of moderately complex inquiries and the investigation of issues related to shipments returns credits and orders.
Essential Duties and Responsibilities :
- Serve as the first point of contact for all customer inquiries and product / service complaints via phone fax email or online.
- Handle order entry for home patients and clinics.
- Thoroughly document all inquiries in accordance with company procedures.
- Redirect complex or specialized concerns
- Expedite customer orders as required.
- Investigate and resolve issues related to shipment of products returns credits and orders.
- Meet assigned targets related to order and call management.
- Process and issue credits / returns.
- Set up new patients following the outlined onboarding process and maintain records.
- Build relationships with crossfunctional teams and clinics.
- Maintain patient prescriptions / records and attend all required Customer Care meetings / training.
- Adhere to company procedures related to complaint management.
Requirements
Education / Experience :
Skills / Qualifications :
Training Program :
Internet and Hardware Requirements :
If you are a dedicated and compassionate Customer Care Representative with experience in pharmaceutical packaging and are excited to contribute to a dynamic team we encourage you to apply. Training begins in September we look forward to welcoming you on boar
Benefits
Remote Work :