Customer Request Coordinator
CAT incProvince of Quebec- Full-time
North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, North America offers customized transportation services tailored to each customer’s unique needs. Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.
Job Type
- Permanent, Full-time
- Monday- Friday
- On-site
Location
Job Summary
The Customer requests coordinator will be responsible for supporting the team of analysts throughout the request handling process, while ensuring a high level of quality both for the proposals submitted to the clients and for the information entered in the systems. This person will be the main point of contact for the various customers, both internal (sales rep, customer solutions, departmental leader) and external (customers). This is a customer-service oriented role, with a significant administrative component. The ideal candidate is comfortable navigating in an environment where the answers are not all known in advance and often require research and communication. As the transportation sector is constantly evolving, this is a position that requires the ability to adapt and a pro-active spirit.
Key Responsibilities
Required Skills
Requirements
Benefits