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Last updated: 2 days ago
Supervisor, Trading, QTrade Contact Center

Supervisor, Trading, QTrade Contact Center

AvisoVancouver, Metro Vancouver Regional District, CA
Full-time
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Aviso. Your actual pay will be based on your skills and experience — talk wit...Show moreLast updated: 30+ days ago
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 30+ days ago
Software Development Engineer, Amazon Connect Contact Lens

Software Development Engineer, Amazon Connect Contact Lens

AmazonVancouver, Metro Vancouver Regional District, CA
Full-time
Software Development Engineer, Amazon Connect Contact Lens.As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and ex...Show moreLast updated: 30+ days ago
Operator, Centralized Contact Centre

Operator, Centralized Contact Centre

Fraser HealthVancouver, Metro Vancouver Regional District, CA
Full-time
We are hiring a Casual Operator, Centralized Contact Centre to join our team in Chilliwack, B.We invite you to apply today and find out why employees recommend Fraser Health to their friends as an ...Show moreLast updated: 2 days ago
Contact Centre Team Lead

Contact Centre Team Lead

Sonova GroupVancouver, Metro Vancouver Regional District, CA
Full-time
Select how often (in days) to receive an alert : .Are you an experienced call centre professional who enjoys leading teams and driving performance?. If so, we think you belong here at.The Contact Cent...Show moreLast updated: 4 days ago
Hospital Contact Centre Agent (Casual)

Hospital Contact Centre Agent (Casual)

PHSAVancouver, British Columbia
Temporary
Must be willing to commute to Lions Gate Hospital (LGH) for Casual / On-Call Opportunities.We are looking for talented and dedicated individuals to support our 24 / 7 operations; successful applicants ...Show moreLast updated: 30+ days ago
Rendering Software Engineer (Glimpse) — Real-Time Ray Tracing

Rendering Software Engineer (Glimpse) — Real-Time Ray Tracing

NetflixVancouver, Metro Vancouver Regional District, CA
Full-time
A leading animation studio in Vancouver seeks a Software Engineer to enhance its proprietary rendering software.In this role, you will work on various aspects of rendering, collaborate with artists...Show moreLast updated: 30+ days ago
Customer Contact Centre Agent

Customer Contact Centre Agent

Harbour AirVancouver, Metro Vancouver Regional District, CA
Full-time
Customer Contact Centre Agent – Primarily Remote.Customer Contact Centre (CCC) Agents serve as the point of contact for customer requests, concerns, and questions over the phone, email and chat.Har...Show moreLast updated: 30+ days ago
Membership & Service Specialist, Contact Centre

Membership & Service Specialist, Contact Centre

BCAABurnaby, Metro Vancouver Regional District, CA
Full-time
A top employer in British Columbia seeks a Temporary Full-Time Membership Advisor in Burnaby.This role focuses on delivering exceptional Member experiences through sales and support of BCAA's produ...Show moreLast updated: 8 days ago
Software Development Engineer, Amazon Connect Contact Lens

Software Development Engineer, Amazon Connect Contact Lens

Amazon Web Services (AWS)Vancouver, Metro Vancouver Regional District, CA
Full-time
Software Development Engineer, Amazon Connect Contact Lens.Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join...Show moreLast updated: 30+ days ago
Team Leader, Contact Centre services

Team Leader, Contact Centre services

AinsworthSurrey, Metro Vancouver Regional District, CA
Full-time
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation, with competitive pay and great employee programs,...Show moreLast updated: 30+ days ago
Sr. Software Engineer, Fullstack (Contact Center Analytics)

Sr. Software Engineer, Fullstack (Contact Center Analytics)

DialpadVancouver, BC, Canada
Full-time
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netfli...Show moreLast updated: 16 days ago
Member Contact Operations Analyst (12-Month Contract)

Member Contact Operations Analyst (12-Month Contract)

VancitySurrey, British Columbia, Canada
Full-time +2
Were Vancity a member-owned credit union built on the principles of inclusion and social justice.Since 1946 our relentless commitment to these values has helped us challenge the status quo and brea...Show moreLast updated: 12 days ago
Supervisor, Trading, QTrade Contact Center

Supervisor, Trading, QTrade Contact Center

Aviso WealthVancouver, BC, CA
Full-time
Quick Apply
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a...Show moreLast updated: 30+ days ago
Sr. Software Engineer, Fullstack (Contact Center Analytics)

Sr. Software Engineer, Fullstack (Contact Center Analytics)

Dialpad JapanVancouver, Metro Vancouver Regional District, CA
Full-time
Software Engineer, Fullstack (Contact Center Analytics) – Product Engineering, Vancouver, Canada.Dialpad is the leading AI-powered customer communications platform, transforming how businesses comm...Show moreLast updated: 8 days ago
Optician and contact lens fitter

Optician and contact lens fitter

IRIS The Visual GroupCoquitlam, Metro Vancouver Regional District, CA
Full-time
Optician and contact lens fitter.Be among the first 25 applicants.Optician and contact lens fitter.Get AI-powered advice on this job and more exclusive features. IRIS The Visual Group provided pay r...Show moreLast updated: 30+ days ago
Concierge Senior ManagerManager, Concierge (Contact Centre) Management

Concierge Senior ManagerManager, Concierge (Contact Centre) Management

AritziaVancouver, British Columbia, Canada
Full-time
The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise. Aritzia is growing and our Concierge ...Show moreLast updated: 30+ days ago
Contact Centre Team Lead

Contact Centre Team Lead

SonovaVancouver, Metro Vancouver Regional District, CA
Full-time
Are you an experienced call centre professional who enjoys leading teams and driving performance?.If so, we think you belong here at. The Contact Centre Team Lead supports the day-to-day leadership ...Show moreLast updated: 8 days ago
Contact Centre Team Lead

Contact Centre Team Lead

Connect Hearing CanadaVancouver, Metro Vancouver Regional District, CA
Full-time
Are you an experienced call centre professional who enjoys leading teams and driving performance? If so, we think you belong here at. The Contact Centre Team Lead supports the day-to-day leadership ...Show moreLast updated: 4 days ago
People also ask
Supervisor, Trading, QTrade Contact Center

Supervisor, Trading, QTrade Contact Center

AvisoVancouver, Metro Vancouver Regional District, CA
30+ days ago
Job type
  • Full-time
Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$83,000.00 / yr - CA$95,000.00 / yr

Aviso : At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We're looking for a Supervisor Trading to join our Qtrade Direct Investing team. Reporting to the Senior Manager, Client Solutions, the Supervisor Trading is responsible for leading the Qtrade Investment Representatives (IR), ensuring delivery of customer service excellence. This includes conducting quality service and trade accuracy reviews, coaching and development of your team of IRs, identifying training & development opportunities, career growth opportunities as well as ensuring recognition and motivation of your team. We look for servant leaders, who understand being responsible for both your employee experience, and in turn, our exceptional investor experience. You will work alongside other Qtrade Managers and Supervisors to ensure the Qtrade team is aligned on goals and deliverables. This is a critical role in helping Qtrade to maintain, and improve, our reputation for great customer service.

Who you are

  • Service - You put your clients\' needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
  • Execution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
  • Collaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
  • Leadership - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

Your Day

  • Cultivate a team of customer service experience Investment Representative superstars
  • Help to ensure that people know the importance of their roles, and how that effort is measured and supports the goals of the organization
  • Fail fast and learn even faster
  • Coach and develop the team through regular discussions with a balanced scorecard approach using tools such as KPIs, company values, quality monitoring, Voice of the Customer (VoC) and peer feedback
  • Champion a continuous improvement service philosophy. Set the standard to always have World Class customer service and encourage your team to meet the standard
  • Create an empowering culture through knowledge sharing, procedure documentation and finding efficiencies to enable IRs to do their job better
  • Work with Trade Control to reach out to clients who encounter issues or who escalate
  • Ensure top quartile delivery of service to Premier / Investor Plus clients and ongoing expansion of that client base
  • Requirements

    Your experience and skills

  • Post secondary education is preferred with an emphasis in business or economics, or an equivalent combination of education and experience
  • Completion of the Canadian Securities (CSC), Conduct and Practices Handbook (CPH) and Options Licensing Course & Derivatives Fundamentals Course (DFOL) is required
  • Completion of Investment Dealer Supervisors Course (IDSC), Options Supervisor Course within 12 months of hire is required
  • Registered as a Supervisor and Options Supervisor is highly desirable
  • Completion of the Professional Development and Compliance Requirements of each IIROC education cycle
  • 3+ years of high performing experience as an Investment Representative / frontline trade contact centre role
  • Ideally 2 years of experience as a supervisor
  • Strong Market knowledge including trading systems, order management, corporate actions
  • Coaching and people management to know how to get the best out of your team
  • Excellent Customer Service Skills and Contact Centre best practices
  • Large focus and ability to use metrics to strengthen the voice of our clients
  • Fluent communication skills in English are required and bilingual skills in French are an asset
  • Benefits

  • Competitive compensation package that rewards and recognizes individual contributions
  • Excellent health, dental and insurance benefits to meet the diverse needs of our employees
  • Generous vacation time, fitness benefit, parental leave top-up options
  • Matching contributions to our retirement program
  • Commitment to the continuous improvement of our staff through learning & development and an education assistance program
  • Regular social events to foster teamwork
  • Your Information

    By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

    Further information is available on the Privacy link on our Career Page - Privacy Policies

    Equal Employment Opportunity

    Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

    We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

    No recruiters or agencies, please.

    Company Overview

    Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We\'re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We\'re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners : the credit union Centrals, Co-operators / CUMIS, and Desjardins. We're proud to power businesses that empower investors .

    A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

    Salary

    This position is posted with an expected salary range of $83,000 - $95,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Finance
  • Industries
  • IT Services and IT Consulting
  • City of Langley, British Columbia, Canada 1 week ago

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