contact centre manager
- Education : Bachelor's degree
- Experience : 3 years to less than 5 years
Tasks
- Assign, co-ordinate and review projects and programs
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Assist staff with administrative or technical problems
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
- Represent the company within various economic and social organizations
Supervision
More than 20 people
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
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