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Consulting Jobs in Welland, ON

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Consulting • welland on

Last updated: 2 days ago
  • Promoted
Customer Service Representative (WR Performance Products)

Customer Service Representative (WR Performance Products)

Allen Leigh ConsultingWelland, ON, Canada
Full-time
WR Performance Products is a fast-growing eCommerce brand that designs, manufactures, and distributes a premium line of automotive detailing products. Selling direct-to-consumer, we take pride in de...Show moreLast updated: 30+ days ago
  • Promoted
Alphacam Sales Specialist (Remote, Canada-wide Travel)

Alphacam Sales Specialist (Remote, Canada-wide Travel)

Planit CanadaOntario, ON, Canada
Remote
Full-time
Alphacam Sales Specialist (Remote, Canada-wide Travel).At Planit Canada, we empower wood, metal, and stone manufacturers to achieve more with industry-leading CAD / CAM software like Cabinet Vision a...Show moreLast updated: 30+ days ago
Senior Tax Associate

Senior Tax Associate

Catalyst LabsOntario, Canada
Full-time
This is an exceptional opportunity for an experienced tax professional to step into a management role in Big 4, one of the worlds foremost international financial centers.As a Senior Tax Associate ...Show moreLast updated: 30+ days ago
Mechanical Field Engineer

Mechanical Field Engineer

LAPORTENiagara Falls, ON, CA
Full-time +1
LAPORTE is a consulting engineering firm specializing in pharmaceutical, agrifood, industrial biotech and industrial plant processes, which has been in business for 25 years.Today, the company has ...Show moreLast updated: 2 days ago
LTO ESSt. Gabriel Lalemant - FSL Jr (0.33) / FSL intermediate (0.17) - 0.5 FTE

LTO ESSt. Gabriel Lalemant - FSL Jr (0.33) / FSL intermediate (0.17) - 0.5 FTE

Niagara Catholic District School BoardNiagara Falls, Ontario, Canada
Full-time
Niagara Catholic District School Board.Please ensure your Occasional Teacher Portfolio is up to date and uploaded with your application. These portfolios will be relied upon and considered for the s...Show moreLast updated: 30+ days ago
landscape gardener

landscape gardener

Snips LandscapeFenwick, ON, CA
Full-time
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Water and tend to plants, lawns and / or gardens. Plant and maintain private and public lawns and gard...Show moreLast updated: 29 days ago
Financial Solutions Specialist

Financial Solutions Specialist

PenFinancial Credit UnionNiagara Falls, Ontario, Canada
Full-time
Provide exceptional brand experiences for our members or a prospecting Member by delivering value-added service to members including loans mortgages registered and non-registered investment product...Show moreLast updated: 30+ days ago
  • Promoted
ERP Program Director / Manager

ERP Program Director / Manager

Cpus Engineering Staffing Solutions Inc.Niagara Falls, ON, Canada
Full-time
We are currently requesting resumes for the following position : .Resume Due Date : Friday, June 14th, 2024 (5 : 00PM EST). Contract Duration : 12 months (renewable).Location : 700 University Ave Toronto (...Show moreLast updated: 8 days ago
  • Promoted
Arborist Apprentice

Arborist Apprentice

The Davey Tree Expert CompanyL0S 1K0, ON, Canada
Full-time
Port Robinson, Ontario .As an Arborist Apprentice with Davey Tree, you will begin to gain exposure on all aspects of the Arborist role. You will spend your day in the field supporting Arb...Show moreLast updated: 30+ days ago
DZ-Driver Helper

DZ-Driver Helper

MaxSys Staffing and ConsultingCanada, ON
Full-time
At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas.Only Candidates authorized to work in Canada will be contacted. Please be advised that this position may r...Show moreLast updated: 30+ days ago
Director / Consultant, Regulatory Affairs

Director / Consultant, Regulatory Affairs

CencoraRemote, ON
Remote
Full-time
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 30+ days ago
Business Transformation Analyst, Insurance

Business Transformation Analyst, Insurance

Juventus ConsultingOntario
Full-time
The role of the Strategic Initiatives Analyst will be to support the Insurance and Individual Wealth (IIW) business, the focus of this role is leading various IIW-related initiatives geared towards...Show moreLast updated: 30+ days ago
Data Modeler

Data Modeler

ShoreWise ConsultingOntario, CA
Full-time
Describe what makes your company great.Experience with Guidewire, Mitchell, and CCX data model is required.Fundamental knowledge of Property and Casualty industry products and services.In depth exp...Show moreLast updated: 30+ days ago
  • Promoted
Systems Designer

Systems Designer

Design ElectronicsNiagara Falls, ON, Canada
Full-time
Remote Work Opportunity For over 34 years, Design Electronics has been the leader in the systems integration market serving both national and international markets. Design Electronics focuses on pro...Show moreLast updated: 30+ days ago
Human Resources Opportunities

Human Resources Opportunities

The Pod GroupGreater Ontario Area, ON, CA
Full-time
Quick Apply
The Pod Group (PG) is a creative consulting firm dedicated to serving the unique needs of community and not-for-profit organizations. At our core, we prioritize the integration of equity, diversity,...Show moreLast updated: 30+ days ago
2nd Class Power Engineers

2nd Class Power Engineers

Halliwell ConsultingNorthern Ontario
Full-time
Lead and manage the department team in order to successfully achieve its targets with respect to Health and Safety, meeting operational budget priorities, the capital plan, planned and predictive m...Show moreLast updated: 30+ days ago
People also ask
Customer Service Representative (WR Performance Products)

Customer Service Representative (WR Performance Products)

Allen Leigh ConsultingWelland, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : About Us

WR Performance Products is a fast-growing eCommerce brand that designs, manufactures, and distributes a premium line of automotive detailing products. Selling direct-to-consumer, we take pride in delivering high-quality products and exceptional service to automotive enthusiasts nationwide.

Position Overview

We are seeking a highly communicative, tactful, and detail-oriented Customer Service Representative to manage our customer service email and ensure a top-tier experience for our customers. You will be the frontline of our brandresponsible for addressing customer inquiries, resolving product and order issues, and helping our customers feel supported and valued.

The ideal candidate is empathetic, able to communicate effectively in tense situations and with difficult personalities, solutions-oriented, and able to balance customer satisfaction with our internal policies and fiscal responsibility. The ideal candidate finds comfort in routine work and enjoys a work environment that keeps them busy.

Key Responsibilities

Customer Service Support

  • Monitor and respond promptly to customer service emails and inquiries.
  • Resolve customer issues efficiently, including product concerns, damaged shipments, and order discrepancies.
  • Manage returns, replacements, and refunds in line with company policy.
  • Maintain accurate records of customer interactions, issues, and resolutions.

Operations Support

  • Collaborate with the fulfillment and operations teams to resolve order and shipping-related concerns.
  • Escalate issues when appropriate, while ensuring a seamless hand-off and continued customer satisfaction.
  • Provide feedback on common customer pain points to help improve internal processes.
  • Qualifications

  • 1-2 years of experience in a customer service role (eCommerce or DTC preferred).
  • Excellent written communication skills and a natural ability to empathize with customers.
  • Experience using customer service platforms (e.g., HubSpot, Tidio, Zendesk, Gorgias, Freshdesk) is a plus.
  • Demonstrated ability to handle high volumes of email inquiries with professionalism and accuracy.
  • A problem-solver mindset with sound judgement and an eye for cost-effective solutions.
  • Knowledge or interest in automotive or detailing products is a bonus.
  • What Success Looks Like

  • Customers consistently feel heard, valued, and supportedeven when things dont go perfectly.
  • Company policies are upheld without sacrificing customer loyalty.
  • Issues are resolved swiftly, with minimal cost to the company and maximum satisfaction for the customer.