Computer aided design • airdrie ab
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The Role: The role of the Dispatcher is to support overflow demand and holiday coverage for all departments in dispatch.
The successful candidate will be trained on all positions within the Dispatch team. Responsibilities Driver Support Ensure phones and satellite messages are answered promptly Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
Troubleshooting Establish plans for loads that will not meet service commitments.
This includes communication information to customer and customer service.
Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed.
Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures.
Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly.
Data Integrity Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner Deadheads Switches Check-calls Correcting error messages Customer Service Entering orders Responding to the after-hour needs of customers Office Support Assist planners with overflow dispatching Fill in planning role when needed Support any team member who needs assistance Equipment Inventory Monitor pools of equipment and report on fleet balance and utilization Monitor foreign equipment in order to help facilitate timely returns Reconcile computer records with physical yard checks Investigate discrepancies in order to prevent losses of equipment XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities.
We welcome applications from all interested individuals We invite all interested persons to apply but only candidates selected for an interview will be contacted.
