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LōDVancouver, Metro Vancouver Regional District, CA
30+ days ago
Job type
Full-time
Job description
Role Overview
We are looking for a Product Associate who wants to learn fast, take ownership, and support the development of core product features across LōD's IoT and energy-integrated modules. This role is ideal for someone early in their career who enjoys solving complex problems, working with technical teams, and turning real user feedback into actionable product improvements.
You will work directly with the Product Manager and engineering teams on workflows, documentation, user stories, QA, and product releases.
What You’ll Do
Product Development Support
Help translate product requirements into clear workflows, diagrams, and documentation
Write and refine user stories, acceptance criteria, and tasks for engineering
Support sprint planning, backlog grooming, and day-to-day coordination with dev teams
Assist with feature scoping, prioritization, and version planning
User Insight & Research
Work with Customer Success to gather user feedback and identify pain points
Document user needs and turn them into structured product insights
Review support tickets, usage data, and customer conversations to validate requirements
Execution & Delivery
Support QA testing, including writing test cases and validating functionality
Track feature progress from design to release and help maintain release notes
Collaborate with design on UX flows and simple wireframes
Cross-Team Collaboration
Work closely with Engineering, Design, Ops, and Customer Success on product initiatives
Ensure product documentation is always up to date and easy for teams to navigate
Requirements
Who You Are
2+ years of experience in product, software, operations, design, CS, or similar
Strong communicator who can explain ideas clearly without jargon
Curious, organized, and comfortable breaking down complex problems
Enjoys working with technical concepts (you don’t need to be an engineer)
Comfortable working in a fast-moving startup environment
Takes initiative and asks good questions
Nice to Have
Exposure to B2B SaaS, IoT, or energy-related systems
Experience with Jira, Figma, or other PM tools
Prior work in product, CS, design, operations, or data
What You’ll Learn
Product strategy and roadmap planning
Writing EPICs, User Stories, and acceptance criteria
Agile ceremonies and release processes
UX fundamentals and workflow design
IoT, energy markets, and data center operations
Cross-functional communication in a technical environment
Benefits
Be a part of creating an innovative product that makes a real difference.
Comprehensive health insurance, including medical, vision, and dental coverage.
Paid time off to support a balanced work-life experience.
Work in a conveniently located office in downtown Vancouver.
Grow your career and take on more responsibilities within the company.
Discover how energy, artificial intelligence, and computing intersect to tackle significant challenges.
Join a team that prioritizes clean coding practices, strong principles, and technical excellence.