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Applications analyst • devon ab
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caProject Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CAAnalytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CARemote R Engineer - AI Trainer
SuperAnnotateLeduc, Alberta, CA- Promoted
Property Manager in Training - West Haven Terrace
Broadstreet Properties LTDLeduc, AB, CanadaPart Time Appliance Sales Associate
RONALeduc, AB, Canada- Promoted
- New!
Plant Health Care Technician
The Davey Tree Expert CompanyNisku, AB, Canada- New!
Property Manager in Training — Elevate Your Rentals Career
Broadstreet Properties LtdCity of Leduc, AB, CASTAR Catholic Casual Support Staff (Call-in list) 2025-2026
St. Thomas Aquinas RCS DivisionLeduc, AB, CanadaTechnologist, Energy Pilot Facilities & Operations Competition
Alberta InnovatesDevon, AB, CAMechanical Application Engineer – P.Eng, CAD
Applied Industrial Technologies - CanadaNisku, Leduc County, CAProcurement Analyst
Rural Municipalities of AlbertaNisku, Leduc County, CASr. Financial Analyst - Tuboscope NAM
NOVNisku, Leduc County, CAElementary Educational Assistant — Morning Part-Time (Mon–Fri)
St. Thomas Aquinas Roman Catholic Separate Regional Division No. 38City of Leduc, AB, CASales Consultant
The Brick GroupCity of Leduc, AB, CAApplications Engineer and Quotations Specialist
InnomoticsNisku, Leduc County, CA- New!
Senior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CASenior Analyst
Superior PropaneAlberta, CanadaSales Consultant
The BrickCity of Leduc, AB, CA- Winnipeg, MB (from $ 129,519 to $ 266,360 year)
- Markham, ON (from $ 128,260 to $ 183,485 year)
- Surrey, BC (from $ 90,929 to $ 167,088 year)
- Campbell River, BC (from $ 81,000 to $ 154,779 year)
- East York, ON (from $ 82,487 to $ 154,339 year)
- North York, ON (from $ 82,500 to $ 154,305 year)
- Vaughan, ON (from $ 100,000 to $ 152,850 year)
- Slave Lake, AB (from $ 71,771 to $ 152,774 year)
- London, ON (from $ 75,972 to $ 151,796 year)
- Mississauga, ON (from $ 80,000 to $ 149,959 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes