Process Development Specialist

JOB SUMMARY

Reporting to the Systems and Business Analyst Lead, at Java Holdings, the Process Development Specialist plays a key role in supporting effective business execution throughout the Java Group of Companies.

The Process Development Specialist is responsible for gathering business requirements, analyzing, designing, documenting, and deploying business processes across the organization. This role focuses on enhancing operational efficiency and consistency by working closely with business functions and departmental teams to understand business workflows, information assets, and systems needs, bringing these elements together into well documented and deployment processes.

KEY (CORE) DUTIES AND RESPONSIBILITIES:

· Collaborate with Java OpU functional and departmental teams to understand and document existing workflows and identify inefficiencies, bottlenecks and areas for improvement.

· Interface with stakeholders to understand their needs and translate them into clear and actionable documentation.

· Develop comprehensive process maps, workflow diagrams, records and systems documents for existing and new processes.

· Conduct process reviews and gap analyses to uncover inefficiencies or inconsistencies.

· Facilitate meetings and workshops to gather input, validate findings, and build support for changes.

· Recommend practical changes to improve process flow, eliminate redundancies, and enhance productivity.

· Document business requirements for process improvements and ensure alignment with organizational needs.

· Ensure all process documentation is accurate, up to date, accessible, and aligned with organizational goals.

· Support change management efforts by preparing communication and training materials related to new processes.

· Monitor process implementation and gather feedback for continuous improvement.

· Communicate progress, insights, and recommendations clearly to stakeholders at all levels.

· Prepare presentations, reports, briefings, minutes, or other communications as required.

· Maintain organized records of process documentation and improvement initiatives.

· Perform other related duties as required.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

· Stay updated on industry best practices, process improvement methodologies and emerging technologies.

· Participate in internal reviews, audits, or evaluations to support compliance and quality standards.

· Provide feedback and suggestions to leadership on continuous improvement opportunities.

· Contribute to a culture of excellence and collaboration by promoting process awareness and ownership.

· Actively participate in opportunities to upgrade or maintain educational and professional

development.

Requirements

EDUCATION AND EXPERIENCE:

Qualifications

· Education in Business Management, Information Technology, Project Management, or equivalent experience.

· 3-5 years’ experience in process analysis, development or improvement.

· Project management skills for leading process development projects.

· Excellent interpersonal and communication skills and are confident interacting with key contacts at all levels in verbal, written and electronic form.

· Demonstrate sound work ethic and able to meet tight deadlines in alignment with priorities.

· Exceptional eye for detail and organizational skills in a dynamic, multi-tasking environment.

· Positive attitude, team player, change agent.

· Solutions oriented, independent problem solver with fundamental analytical and conceptual thinking skills.

· Experience in documenting processes using tools such as flowcharts or swimlanes.

· Computer skills of using software such as Microsoft suite Office applications, Adobe PDF, and records management and document control systems.

SKILLS AND ATTRIBUTES

· Strong interpersonal and communication skills, comfortable engaging with individuals at all levels of the organization.

· Excellent analytical and problem-solving capabilities with a keen attention to detail.

· Self-starter with the ability to work independently and manage priorities effectively.

· Proven team player with a positive, adaptable attitude and the ability to support and drive change.

· Organized and reliable, with excellent documentation and time management abilities.

· Committed to continuous learning and professional development.

· Comfortable facilitating discussions and gathering input.

· Strong leadership skills.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Training & Development
• Employee Assistance Program - Counseling