Join Our Team as a French / English Tier 2 Service Desk Representative !
MUST SPEAK ADVANCED FRENCH AND ADVANCED ENGLISH ON A LEVEL 2 TECHNICAL SUPPORT LEVEL
Summary of the Position :
As a Bilingual Tier 2 Service Desk Representative, you'll be the superhero providing remote technical customer support to end users.
Join our dynamic team offering bilingual (French and English) 24x7x365-day service. Get ready for some thrilling shift work and bring your strong communication skills in both languages along with superior customer service and documentation capabilities!
Responsibilities :
- Provide second-level support via phone, email, and chat.
- Address and resolve escalated incidents and requests.
- Document all troubleshooting and resolutions.
- Communicate effectively with customers, teammates, and management.
- Manage inbound requests and prioritize effectively.
- Work closely with teammates to identify and suggest improvements.
Qualifications :
- Fluent in French and English (verbal and written).
- Minimum 1 year of Service Desk or Call Center experience.
- Advanced knowledge of computer hardware / software.
- Critical thinking and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to multitask and be flexible with the work schedule.
- Knowledge of ITIL v3 / v4 Foundations is a plus.
Contract Details :
Schedule : To Be Determined
Salary : TO BE DISCLOED UPON CONTACT
Contract Type : Independent Contractor (Freelancer) - On-Site Position open to all the world
How to Apply :
Submit your resume in English via WhatsApp at +1 (945) 888-0926 or email it to [email protected]
JobOpening #TechnicalSupport #Bilingual #French #English #ServiceDesk #RemoteWork #CustomerSupport #NowHiring
Information Technology Support Specialist
JobOpening #TechnicalSupport #Bilingual #French #English #ServiceDesk #RemoteWork #CustomerSupport #NowHiring. MUST SPEAK ADVANCED FRENCH AND ADVANCED ENGLISH ON A LEVEL 2 TECHNICAL SUPPORT LEVEL***. As a Bilingual Tier 2 Service Desk Representative, you'll be the superhero providing remote technica...
IT Operations and Compliance Specialist
Our portfolio includes: PopReach Games, a free-to-play mobile game publisher; NotifyAI, a push notification advertising platform; Q1Media, an industry-leading advertising and media service provider; Contobox, a leading edge customer engagement platform; Ubiquity, a data driven user acquisition and m...
Bilingual Technical Support Analyst ( Spanish/English)
Adecco is currently hiring a permanent full-time Bilingual Technical Support Analyst ( Spanish/English) to work for our client, a customer focused technology company designing and manufacturing safety initiatives in the workforce. If you are ready to contribute to the safety and well-being of our te...
$200/hour Paid Market Research Study for Marketing Specialists in the IT Sector
Participation requirements: Job titles: Marketing Manager, Marketing Specialist, Marketing Strategist, Social Media Marketing Manager Industries : Legal, Information Technologies, Financial Services, Pharmaceutical, Healthcare, Internet, Computer Software, Consumer Products, Architecture, Civil Engi...
Technical Support Analyst
The Technical Support Analyst evaluates, troubleshoots, and resolves faults and reported events. Provides specialist technical support in response to issues pertaining to software development, SRS, documentation, software installations, and upgrades. IT field in a technical support environment. Rele...
computer network technician
Implement network traffic and security monitoring software, and optimize server performance. Implement data, software and hardware security procedures. Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc. Offers mentorship...
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Support for persons with disabilities. Support for newcomers and refugees. ...
Cloud & Data Center Systems Support Analyst (Intermediate)
Cloud & Data Center Systems Support Analyst (Intermediate). Cloud & Data Center Systems Support Analyst. The Cloud & Data Center Systems Support Analyst is responsible for daily operations, proactive management, technology recommendations, implementing best practices and managing incidents/requests ...
QA Analyst / Helpdesk Tech Support
Successfully identify, respond, and disposition all support requests for both proactive and reactive support (as needed). Internal IT Support: Provide internal systems deployment, service and support for GOP staff and infrastructure services. Quality Assurance Analyst/Help Desk Technician Backup. As...
Systems Analyst 4-Support
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The candidate is expected to provide assistance with both Technical Support issues and product-usage best practices. Signifi...