- Education : Bachelor's degree
- Experience : 2 years to less than 3 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Computer and technology knowledge
JavaScript
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Team player
- Ability to multitask
Workplace information
Remote
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
application support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Support for persons with disabilities. ...
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