Website & Digital Content Manager (Publisher)

Job Summary

Job Description

What is the Opportunity?

As the Website & Digital Content Manager (Publisher), you will play a crucial role in enhancing RBC's internal online and email presence, aligned with Corporate Communications' vision to be recognized as a centre of excellence, to engage our internal audience through timely, visually appealing content delivered to an exceptional standard.

Please note that the location for this position is Toronto. This position requires a hybrid working arrangement

What will you do?

• Work with content providers and RBCnet editorial to publish content on RBC's award-winning enterprise intranet (RBCnet), digital home to 90,000+ employees around the world
• Format stories, images and videos and publish to an exceptional standard and in a timely manner using our content management system and additional design software
• Manage enterprise email communications on behalf of content providers, formatting, checking and distributing enterprise emails reaching an audience of up to 100,000 employees
• Partner with cross-functional teams to ensure content meets or exceeds relevant brand, accessibility and French language standards, while creating visually striking layouts and leveraging digital innovations and trends, potentially sourcing or designing additional material, banners and images
• Manage publishing of executive announcements internally, along with some business-related and external content
• Collaborate with Director, Content and Channel Strategy, editorial team and Digital Workplace Solutions on design and implementation of digital innovations to improve UI / UX, employee engagement and communication impact
• Provide detailed analytics and analysis of performance using Google Analytics

What do you need to succeed?

Must-have :

• Experience in digital publishing, graphic design or able to demonstrate considerable experience working in this area
• Proficiency in HTML / CSS, Adobe Creative Suite
• Expertise in using content management systems
• Understanding of UX / UI principles and able to demonstrate, preferably through a strong portfolio, strong competencies in web design and publishing
• Bachelor's degree in relevant or related subject preferred, or able to demonstrate through a strong portfolio considerable experience of working in web design and publishing
• Superior proof-reading and editing skills
• Exceptional attention to detail

Nice-to-haves :

• Experience or qualifications working in other areas of web design, development, and publishing
• Knowledge of other relevant internet and digital technologies to enhance the delivery of online content
• Experience of video editing, animation or other technologies to enhance online content
• Bilingual : English-French

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Whether it's developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life and make it yours.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater scopes of work

Job Skills

Communication, Content Management, Content Management Systems (CMS), Content Publishing, Design, Digital Content, Editorials, Electronic Mail, Intranet, Publishing, User Experience (UX)