Manager, Claims Vendor Management

Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Remote

Language : English is required, French is an asset.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion.

We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Manager, Claims Vendor Management you will be responsible for the planning and execution of the vendor management strategy, including the framework for vendor commitments, relationships, and metrics.

You will provide leadership to a vendor management team, advocate for the client in the vendor experience, and manage claims costs effectively within your vendor engagement stream.

How you will create impact :

• Planning and executing the vendor management strategy to achieve business objectives and outcomes, including performance indicators for benefits realization, client service, claims cost management, compliance, and efficiency.
• Overseeing the customer and competitor landscape to adjust business plans, shift priorities and escalate resolutions.
• Identifying and implementing opportunities for the development and integration of new service provider initiatives and procurement activities to drive forward and align with national claims and organizational strategies.
• Managing vendor relationships and collaborating with business teams to ensure consistent, effective approaches are in place to measure, communicate and handle vendor performance.
• Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

How you will succeed :

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team :

• You have 10 years of experience in Technical Claims or Vendor Management, including three years of leadership experience.
• You have a post-secondary degree in Business or a related discipline.
• You have the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s). Having the Supply Chain Management Professional (SCMP) designation is an asset.
• You have expert knowledge of contract interpretation and Service Supply Chain vendor management practices.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English.

The essential non-French duties are not assignable to adjacent or other team members.

What you need to know :

• You will travel occasionally.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.

g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected Salary Range : $86,000-$143,000

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to : local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
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