Job Description
Essential Skills :
- Junior PM with firewall experience with 6-9 years Ensures that physical and virtual infrastructure support platform is maintained, operates in optimal condition using existing technologiesDocuments critical dependencies or issues where necessary.
- Resolves critical technical incidents relating to configuration, software or hardwareDevelops and ensures a reliable and scalable network, managing network performance, planned maintenance, and real-time outages and issuesPerforms planned configuration changes to Zscaler platforms, especially ZIA and ZPA and / or firewallsConfigure the systems based on standardized and agreed templates and principles.
- Minimal time coaching teammates Usually a top contributor to teams successDesigns feature enhancements to keep systems running smoothly.
- Ensures safe and efficient operations by monitoring performance, coordinating planned maintenance, adjusting configurations, software / hardware components and responding to connectivity issuesProposes technologies that increase reliability.
- Collaborates with other team members and groups to identify and develop scalable designs, solutions, and policy recommendations.
- Ensures continued smooth operation of the global network infrastructureProvides third-tier support and solve complex issues.
- Engages in and improve the lifecycle of services from inception and design, through deployment, operation and refinement.
- Performs scheduled configuration changes to Zscaler or firewalls devicesIdentifies network issues and determine and recommend appropriate solutions.
- Provides quality documentation and deliver presentations about network issues, updates, troubleshooting techniques, etc.
- Quickly and accurately diagnoses systems failures
Requirements
Primary Skills
- Deep technical understanding of Windows operating systems up to and including Windows 10 / 11 / Server 2019
- Experience with Windows 10 / 11 Intune Modern Management.
- Expertise with SCCM OSD orchestration and software delivery concepts. Knowledge of common Windows Infrastructure i.e. Active Directory / GPO / DFS / PKI.
- Advanced scripting skills with PowerShell.
- Extensive experience with Enterprise workloads migration to the cloud such as network drives content to Microsoft OneDrive for Business.
- Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS / NRPT, PKI / CA, RADIUS, NPS, etc.
- Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
- Experience automating workflows and providing self service capability.
- Client / Server hardware knowledge and management in an enterprise environment.
- Experience designing technical solutions to meet complex business requirements.
- Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc Secondary Skills
- Experience of Windows Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)
- Desktop / Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).
- Understanding of Agile principles and how to apply them.
- Infrastructure systems including experience with Jira.
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