Job Description
Our client is currently seeking a Customer service Agent to join their team on a contract. This role is located in Mississauga, and you are required to work on site.
Hours of work are Monday-Friday between 8 : 30am-4 : 30pm. As a Customer Service agent , you will be responsible to responding to customer inquiries in English / French via telephone and email, inputting handwritten tickets into the system, handling payment processing, and providing administrative assistance.
Responsibilities :
- Address customer inquiries in English / French via telephone and email concerning parking enforcement services and programs
- Handle and resolve service requests received via phone
- Conduct research and draft written correspondence in English / French regarding parking enforcement matters received by email, mail, or Council offices.
- Input and scan handwritten parking tickets within specified deadlines
- Process payments by cheque or debit / credit card in adherence to policies and procedures
- Compile the department’s payments for the daily deposit, ensuring the accuracy of all deposited amounts
- Engage in essential administrative cross-training and business continuity practices to uphold Office Services Unit policies, procedures, and services
Requirements :
- College diploma or university degree with 2-5 years of relevant experience or equivalent combination of related experience and education is required
- Proficiency in both oral and written French language skills is required.
- Excellent typing skills and attention to detail
- Proficient in using data entry software, databases, and MS Office (especially Excel)
- Strong organizational and time management skills
- 2-5 years of exceptional customer service and communication skills essential for resolving issues and educating the public
- Proficiency in using automated cash processing machinery (Point of Sale) is required
- Typing speed of 60 words per minute with 95% accuracy is required.
Apply now for this great opportunity!
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