Technical Services Lead (Remote)

Your Impact

As a Technical Services Lead (TSL), you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Fleet systems and Axon Interview Room.

This post-sale, customer-facing, front-line role requires efficiency in deployment, management of third-party installations, and ensuring an exceptional customer experience and continued support.

What You’ll Do

• Lead and coordinate Fleet and Interview room installations, ensuring efficiency and a positive customer experience.
• Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
• Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
• Deploy hardware and software solutions in a dynamic environment with minimal assistance.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
• Develop accurate installation diagrams and thorough documentation for implemented solutions.
• Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
• Engage with key technology decision-makers post-sale.
• Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions.
• Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components.

What You’ll Bring

Technical Acumen :

• Experience with network components, IP cameras, microphones, network cabling infrastructure, and low voltage components.
• Proficiency in A / V and Network cable terminations and testing.
• Knowledge of Windows Server, Windows operating systems, and application software / hardware configurations.
• Understanding of TCP / IP layers, local area networking, and physical layer infrastructure.
• Experience programming IP-based Ethernet networks and devices, including layer 2, LAN, WAN, and VPN configurations.
• Familiarity with building codes, fire ratings, cable ratings, ICT standards, and BICSI.
• Comprehensive understanding of 12-volt electronics, basic wiring diagrams, DC circuit theory, mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or AEAT certifications preferred).
• Proficiency with 12V power distribution, relays, fuses, and circuit breakers.
• Experience with vehicle lighting systems, including emergency lights and sirens.
• Knowledge of 12V battery systems, including battery isolators and auxiliary battery setups.
• Familiarity with vehicle communication systems, including CAN bus and LIN Bus.
• Ability to conduct diagnostics and repairs or replacement of faulty equipment, wiring, and electrical systems.
• Knowledge of Cradlepoint routers or equivalent, including configuration, implementation, and deployment (NCOS, NetCloud) an asset
• Familiarity with data transfer concepts, WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking.
• Ability to quickly understand and troubleshoot network connectivity issues.

Other Qualifications :

• Experience with law enforcement agencies is highly valued.
• Ability to work safely and skillfully with hand tools.
• Proven team leadership skills, supporting customers and third parties to achieve objectives.
• Previous experience in leading a team or contractors on multiple projects with successful outcomes.
• Exceptional communication skills, professionalism, and ability to work both within a team and independently.
• Strong critical thinking and problem-solving skills.
• Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.)
• French speaking is an asset but not required

Benefits That Benefit You :

• Competitive compensation
• Company performance bonus scheme
• 30 days PTO plus spot company holidays
• Incentive trips, companywide CKO, and various offsites
• Continuous onsite and remote training and development opportunities
• Health insurance stipend
• Company Pension Plan
• Cell phone stipend
• Mental wellbeing and performance benefits
• and many more
Il y a plus de 30 jours